Product price showing when logged in

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10 years 1 month ago #209072

-- url of the page with the problem -- : bigskyhost.com/clients/komnik/index.php/...ategory/76-zandvliet
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.3
-- PHP version -- : 5.4.38
-- Browser(s) name and version -- : Chrome 41

I have a problem with some products showing the price when logged in, and some products not.

I have set all their access levels to be 'registered'. Cannot figure out what else the problem can be?

You can see the problem on this page:
bigskyhost.com/clients/komnik/index.php/...ategory/76-zandvliet

(Oh of course you need to log in ;) )

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10 years 1 month ago #209075

Hi,

The only thing I can think of is that the ACL on the price is not configured the same for the different products.
Could you provide a backend access so that we could check your settings ?
You can use our contact form for that:
www.hikashop.com/support/contact-us.html
Make sure that you include a link to this thread.

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10 years 1 month ago #209078

Hello,
You should probably change the value of your "Inherit parent group access" option through "Hikashop->System->Configuration->Access level" and try it again.

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10 years 1 month ago #209155

Mmmm, I changed the inherit parent group acces now to 'yes'. But still looking the same.
I have given you backend access to see where the problem is.
Thank you so far.

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10 years 1 month ago #209161

Hi,

It seems that you have at least to select the "manager", "registered" and "super users" usergroup to have the price displayed.
Could you download the latest version of HikaShop and install it over your current install, there was some hotfixes added since the July 2.
www.hikashop.com/my-account/your-subscriptions.html

If that doesn't solve the issue, please give us an FTP access via our contact form, still with the link to that topic ;)

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10 years 1 month ago #209279

Well well, that seemed to have solved the issue! Thank you thank you, this is great.

I reckon I need to do a mass action to apply this to all my products.

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10 years 1 month ago #209830

With regard to the access level settings. I see on the back-end for products under "Restrictions and Dimensions" there is also an area for Access level. This is set to 'ALL'

Is this different from the Access Level (ACL) under "Prices and Taxes"? Currently this is set to: Guest | Registered | Super Users.

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10 years 1 month ago #209842

Hello,

Is this different from the Access Level (ACL) under "Prices and Taxes"?

Yes, that Access Level option will only enable you to restrict the displaying of your product (and not just its price) regarding the user group.

Last edit: 10 years 1 month ago by Mohamed Thelji.

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