USD & Euro prices not displaying properly

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9 years 11 months ago #216315

-- url of the page with the problem -- : www.pssgpcshop.com/index.php/hikashop/ca...ry/123-nylon-6-broad

I have Hikashop Business 2.5.0

I have international customers and my cart is not displaying Euros correctly. I can view USD as I should when in the USA. I connect to a German web proxy and the currency does not display Euro. See the screenshot attached from the German proxy.

I have the geolocation plugin enabled and all euro prices entered and enabled.

Not sure what I am missing.

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9 years 11 months ago #216317

Hi,

Did you edit the different country zones via the menu System>Zones and selected the currency you want to be used for each country ?
Otherwise, it will take the default currency of the HikaShop configuration.

Also, the plugin needs to be properly configured. Here is a documentation about it:
www.hikashop.com/support/support/documen...hop-geolocation.html
(where we also explain that you need to configure the currency in the zones)

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9 years 11 months ago #216383

Yes, I have Germany set to Euro and USA set to USD. Those are the two countries most relevant to my shopping cart.

I do have the plugin correct with a custom API key as well.

Not sure what else I am doing incorrectly.. Also, it seems in the USA my cart is displaying currency in USD but also has the Euro symbol but with the USD pricing.

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9 years 11 months ago #216405

Hi,

I've checked your website both locally (I'm based in France) and with a German web proxy and I do see the prices in EUR only.
Did you find the solution ? Did you change something ?

And if you see both the USD and EUR when you are browsing your website from the USA, it means that you have the "show original price" setting of your products listing menu/module and/or the same setting of the main configuration activated. So please check on that.

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9 years 11 months ago #216447

I just checked again from a German proxy and it is showing the USD prices but with the Euro symbols. See screenshot attached. It's important to realize that the USD and Euro prices is the same in the screenshot, those should be different values.

Also, I can not find "show original price" in the product detail page or in the main configuration. Am I looking in the wrong spots?


If you are in France and it seems to be working, can you send over a screen shot so I can see?

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9 years 11 months ago #216457

Hi

The fact that you see the same amount for both currencies simply mean that you've configured a rate of 1 in your currencies. Go in the menu System>Currencies and click on the "update rates" button in order to get the rates of the currencies.

The exact name of the option is "Show price in original currency". You can find it in the "Default parameters for products" section of the Display tab of the HikaShop configuration. And similarly in your modules/menus settings.

I went to check your website again and now I see the prices in $ only. So it seems that something changed again on your website.
I also get that error:

cURL failed. Error: connect() timed out!

API returned error:

So it would indicate a problem with either the configuration of the geolocation plugin, or your web server not allowed to make outgoing connections to the geolocation server.

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