CDN unavailable leads to product display issue

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9 years 11 months ago #216861

-- url of the page with the problem -- : localhost
-- HikaShop version -- : 2.6.0
-- Browser(s) name and version -- : any browser
-- Error-message(debug-mod must be tuned on) -- : Failed to load resource: net::ERR_CONNECTION_TIMED_OUT at hikashop.com/cdn/shadowbox/shadowbox.css
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT at hikashop.com/cdn/shadowbox/shadowbox.js
Uncaught ReferenceError: Shadowbox is not defined

Hello! Today url hikashop.com was unavailable and we could't open the product page due to those errors above. Give us an advice please, what to do to avoid this in future.

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9 years 11 months ago #216863

Hi,

Best is to install shadowbox directly in your website (using a plugin or by including it in your template).
Then you can not use "shadowbox (external)" for the image popup system.

www.hikashop.com/support/support/documen...html#display_general

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 11 months ago #216904

Where can I find such a plugin? How to configure General Display options?

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9 years 11 months ago #216908

There are many plugins and ways to install shadowbox on a joomla website.
Here are the first results if you search on google:
www.youtube.com/watch?v=7KkbcHd8n94
extensions.joomla.org/extension/shadowbox-media-viewer
www.joomlalondon.co.uk/extensions/shadowbox-plugin

Once you have shadowbox installed on your Joomla, just change the "Image popup mode" setting of the HikaShop configuration from "shadowbox (external)" to "shadowbox (embedded)" and your image popups for your products should still work but won't rely on our CDN.

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9 years 11 months ago #217015

Thank you, I will try.

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