impossible to select image from media library

-- url of the page with the problem -- : www.comjoo.com
-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8

Dear Hikashop-Team,

unfortunately I have 2 big problems with the Hikashop:

1. If I want to create a new product and try to upload an image from media library- I cannot choose the image because the window is outside of my field of view (check the screenshot). It is not possible to move the window or resize it.
2. If I want to click on configuration every time a white window gets open and its not possible to do anything - I always have to reload the site - there is no configuration site for me to see at all.

Im looking forward to your help.
Thank you so much in advance.

Hi,

first at all thank you! Unfortunately:

1. I cannot change the settings as long as I cannot get to HikaShop configuration - which brings me to
2. I changed the error settings - but it is still not working

Do you have another idea?

Hello,

It should display an error message that will help us to fix it, are you sure that you :
- Activated the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Have set the "error reporting" option of the Joomla configuration to "maximum"

Test it again after checking these 2 options ?

Thanks.

Dear Mohamed,

we still have big problems with the shop. Every pop up-window is not visible and only shown in half. See another screenshot.
Is it possible to give you an account and you check our backend?

Okay,

1. I already changed the Debug System (check image 1)
2. I already changed the error reporting to maximum (check image 2)

I still cannot see the entire pop up window - its still on the left-hand side and only half of it is visible (check image 3).
I would suggest I send you a login account and you can check it by yourself.

Thanks for your help.