Cannot Delete "Related Products" from products

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9 years 5 months ago #235065

-- url of the page with the problem -- : pearblossomfarms.com
-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.5.0
-- PHP version -- : 5.5
-- Browser(s) name and version -- : chrome

I duplicated some products and create a category for Wholesale. I know I could have used the same products and simply added a wholesale pricing to them, but my client and I have our reasons for creating separate wholesale products.

In any case, Some of these products had "related Products" that I need to delete because they no longer apply to the wholesale version of the products.

I manually deleted the Related Products, but what I saw when I did that is that was that the oval button with the X on it indeed disappeared, but below it there was another identical button without the X.
When I closed and opened the product again, the Related Products" were back again.

So I exported the product to a CSV and deleted them there. Unfortunately, it didn't work. When I imported the products back, one of the changes I made (alias) worked fine, but the related products were still there.

I am not sure what to do to delete them. Is it maybe a function of the products being copies of existing products? Is there something else I should do to make sure these related products are gone?

Thank you.

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9 years 5 months ago #235134

Hi,

The deletion of related products in the interface works just fine on our end with the latest version of HikaShop.
Could you do some screenshots of what you do with the related products deletion so that we can better understand the problem ?
If you try on our demo website backend, do you have the problem ?
Are you using the default template of Joomla for the backend ?

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9 years 4 months ago #237262

Sorry it took me so long to reply. This issue is still outstanding. I was able to fix it on some products by doing an export, change the "Related products" and then importing the products back. BUt there are products where I don't want any associated products and those I have not found a way to delete, since if I leave the cell empty, the pre-existing "Related products" remain in the product.

Here is what the product screen looks like when I first open it:




When I click on the X to delete the related products, this is what I see:





As you can see, the X goes away, but the product remains.

Here is a screenshot where I delete 2 of the products but leave one undeleted:





When I save the product after deletion of the related products, regardless of the action I took (delete all, ddelte only one, etc) all of them return back as if I had done nothing





It's clear something is going wrong, but I cannot imagine what. I have built a few carts with Hikashop and I have never seen this. This cart is also very lightly customized. I have done very little to it.

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9 years 4 months ago #237265

Hi,

That's really strange.
Regarding the export/import solution you're using, try to have just a comma in the related column instead of nothing. It should hopefully allow the system to delete the existing related products of the products.

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9 years 4 months ago #237450

That's a good idea. I'll clone the site on another server and try it. I have encountered some weird behavior from the import at times and since this is a live store, even 10 minutes off line could mean a couple of lost sales.

The comma is a great idea. Thank you again.

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