Mass product delete problems

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9 years 3 months ago #235721

-- HikaShop version -- : 2.5.0
-- Joomla version -- : 2.5.28

This products exist in database, I have an csv document and it looks like: 31173;72138;51717, my setup is:



After click on "Process" it looks so:



Nothing is deleted, what I do wrong here? Is my CSV structure noc correct?

I read already this 2 topics but this was not really helpful for me:
www.hikashop.com/forum/mass-actions/8700...delete-products.html
hikashop.com/forum/install-update/863208...elete-a-product.html

Attachments:

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9 years 3 months ago #235725

Hi,

Please attach your csv file, that way we will be able to give you more informations about this.

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9 years 3 months ago #235798

Please see my 2 examples, I have much more products, this is only example

File Attachment:

File Name: csv1.csv
File Size:0 KB


File Attachment:

File Name: csv2.csv
File Size:0 KB

Attachments:

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9 years 3 months ago #235817

Hi,

The csv files must have a header column.

So in your case it must be like that:

product_id
33575
565864
14733
71442


Else the system don't know on which field it must apply the filter.

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9 years 3 months ago #236191

I get now only this error message: The line '' could not be imported Product not found

I tried also with product code instead of id, but the same problem, of course there was other values...

Please see the first screenshot of my post, is there everything correct for my product remove action?

Last edit: 9 years 3 months ago by shpuser.

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9 years 3 months ago #236211

Hi,

Yes on the first screenshot, the mass action seems to be correctly set up.
The numbers you have in the csv file are the product ids or the product codes ?

In the mass action, what are the given informations if you click on the "Verify the file" button ?

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9 years 3 months ago #236297

The numbers you have in the csv file are the product ids or the product codes ? I have both versions, and both are ok.

In the mass action, what are the given informations if you click on the "Verify the file" button ? The file is valid

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9 years 3 months ago #236301

Hi,

In one column you must have only product ids or only product codes.
But you can't have product ids and product codes in the same column.

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