On mobile view, cant add products to cart!

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9 years 4 months ago #238879

-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.5.30

When on mobile view, the on category listing, also on the related products; the products can be clicked and opened but when u try to add them to cart or to click the pics, it simply wont click!

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9 years 4 months ago #238885

Hello,

In order to reproduce your issue, can you provide some data about your configuration and issue situation like :
- Mobile you use for make your test.
- Category listing backend configuration screenshot
- And another screenshot of your general Cart configuration
Note : you find this in Components => HikaShop => Configuration, Main tab and Cart part (see screenshot)



And other elements which can help us to well answer to your issue.

Awaiting news from you.

Regards.

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Last edit: 9 years 4 months ago by Philip.

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9 years 4 months ago #238956

It happens to all mobile in all browsers. when under front end category, all products can be clicked but when in product page, neither it can be clicked or tabs changed. Card configuration looks good since its all working.

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9 years 4 months ago #238977

Hello,

Can you provide an Url in order to process some tests.
You can us our "Contact us" form if you don't want to put it on the forum, just please add a link to this Topic Url in your message.

Awaiting news from you.

Regards.

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9 years 4 months ago #239022

the main shop page
www.e-driver.net/shop

all the categories and products can be find in there! try to minimize the browser, on any browser. Tell me if there is anything else i can provide. (even back end access if needed)

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9 years 4 months ago #239026

Hi,

The issue is with your template, not HikaShop. On small screens, the left sidebar is invisible but goes on top of the main area. And thus, when you try to click on something of the main area, you actually click on the sidebar area and it doesn't do anything.
You can try adding such CSS to your website and that should fix the problem :

@media only screen and (max-width: 800px) {
.rt-grid-4{
    display: none;
}
}
I would however recommend you to contact your template provider as there may be a better solution or maybe they'll have to modify their template to fix that behavior.

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