Problem with images in variants

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9 years 4 months ago #239499

Hello,

i was searching on this forum and i didnt managed to find any solution related to my issue...

So let me explain:

1. if we have multiple variants and for each variant we have only one image, there is no problem, with each chosen variant images are changed to corresponding product.

2. If we have multiple variants and for each variant we have more than one image, when you land on that product page, all looks good and in order(main image on the left side, and secondary images under that main image - small thumbnails).
- the problem start when you try to choose different option from dropdown. When that is done, we see main image on the left, but there are no more small thumbnails under main image, and we are seeing under main image other images that are same size to main image one-under-another. here are screens how that look:
-> Normal view: drive.google.com/file/d/0B1VOClYoJ8OONU5...jA/view?usp=drivesdk
->Problem view: drive.google.com/file/d/0B1VOClYoJ8OORUd...TQ/view?usp=drivesdk

I think that everything is configured well at the backend regarding variants, but i still see this issue. Please help from anyone to fix this issue.

Another thing which is question(not really sure if that work in Hikashop on that way as normal reaction)..

- when we have products with two different characteristics, for example SIZE and COLOR, and if i set for COLOR to have RED and BLUE, and we have for RED color these sizes: S, M, L; and for BLUE color we have these sizes: XL, XXL.

-> so when we choose RED color i see all sizes( S, M, L, XL, XXL) just for SIZE XL and XXL it says out of stock,
-> and when we choose BLUE color i also see all sizes( S, M, L, XL, XXL) but this time SIZE S, M and L says that they are out of stock.

So is this normal Hikashop reaction, or it is some kind of bug( because i would like not to see sizes that are not available for that color) ?

Thanks for all,
Kico

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9 years 4 months ago #239527

Hi,

1. That problem comes from the CSS of your template which sets the thumbnails height only for the default variant and not for the other variants. If you could give a link to the page, we could look at the CSS and tell you what to change.

2. That's normal. The dropdowns are not refreshed automatically. What you can do is change the "characteristics selection method" setting of the HikaShop configuration to "list" or "table" and that will change the way it displays the selection and thus you won't have that issue.

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9 years 4 months ago #239593

Hello Nicolas,

thanks for your reply !!!

Now, i guess you need joomla login info, and how can i send you them and not to be posted in public?

Thanks,
Kico

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9 years 4 months ago #239612

Hi,

You can use our contact form:
www.hikashop.com/support/contact-us.html
Please provide a link to this thread in your message.

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9 years 4 months ago #239629

Hi Nicolas,

already sent message with joomla login info.

About dropdown with options, i checked your suggestion but that is not something that we need, so i guess that i will stay with current option, and maybe in one of future hikashop upgrade version we will have option like that :)

Here is how that function on the old site: www.corenutritionals.com/store/3-lifesty...-men-s-fleece-shorts

Thanks,
Kico

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9 years 4 months ago #239674

Hi,

As expected, it comes from your template.
You have the CSS code:

#hikashop_small_image_div .hikashop_child_image {
    border: 1px solid #f2f2f2;
    width: 110px;
    margin-right: 12px;
}
in the file /templates/shaper_organic_life/css/template.css of your template.
Change it to:
#hikashop_product_image_main .hikashop_child_image {
    border: 1px solid #f2f2f2;
    width: 110px;
    margin-right: 12px;
}
and it will display fine.
I would also recommend that you contact your template provider and notify them of the issue.

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9 years 4 months ago #239749

Thanks Nicolas,

it seems that i was not wrong that i suggested to use Hikashop instead their old ecommerce extension.

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