Email notification message

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9 years 3 months ago #240527

-- url of the page with the problem -- : www.laputea.com

Hello,
I changed hosting and now I can not receive emails with php mail function. I set the SMTP function. Now I receive emails but disappeared the sending of the email notification message. When the user sends a contact request from the product page, the email is sent, but he does not know! Because without any messages. Can it be solved?

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9 years 3 months ago #240545

Hello,
If you have some issues with your email system, you should check that thread : www.hikashop.com/forum/4-how-to/5651-smt...ror-on-checkout.html

HikaShop uses the standard joomla email sending functions. If you have a problem only on that email, it means that the problem is the content of the email.
Fist, you should check your different settings in the hikashop configuration under the tab mail. The encoding might not be correct for your email server, it could the ad name option , etc.
What you could try also is to send an email via the interface in sales when changing an order information. Does that work ? If yes, then, the problem is really the content of the order creation notification.
It could also be that your hosting company doesn't allow you to send more than one email per thread and at the end of the checkout, two emails are sent (1 to the customer and 1 to the vendor). So you might want to check on that with your hosting company.

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  • Posts: 113
  • Thank you received: 2
9 years 3 months ago #240639

Problem solved. Thank You! :)

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