Product pages not displaying

  • Posts: 49
  • Thank you received: 0
9 years 3 months ago #241105

-- url of the page with the problem -- : www.clarenceling.com
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.51
-- Browser(s) name and version -- : Chrome version 50.0.2661.102 m
-- Error-message(debug-mod must be tuned on) -- : 404 Page not found

Hi Guys & Girls,

After installing a new template for my website, every time I click a product, I get a 404 error. None of my product pages are loading. I can still add to cart and it works, but I just can't load any of my product pages.

Please help. I look forward to your assistance.

Please Log in or Create an account to join the conversation.

  • Posts: 84313
  • Thank you received: 13702
  • MODERATOR
9 years 3 months ago #241107

Hi,

Does it work with the default template of Joomla ?
What if you rename the folder templates/YOUR_TEMPLATE/html/com_hikashop/product via FTP in order to deactivate all the view overrides of your template for the products ?
Did you contact your template provider ? Because it looks like the problem comes from the template if it works with another template and not that one.

Please Log in or Create an account to join the conversation.

  • Posts: 49
  • Thank you received: 0
9 years 3 months ago #241152

Hi Nicholas,

I cannot revert my website to the default Joomla template, but Hikashop no longer works on my older template from the same template developer.

How shall I do the renaming?

I have not informed the template developer yet.

Please Log in or Create an account to join the conversation.

  • Posts: 49
  • Thank you received: 0
9 years 3 months ago #241221

Hi Nicolas,

I can confirm there is an issue with my template and Hikashop. v2.5.0 of Hikashop causes errors in my template's Content Tabs component on the home page when a menu item with category listing is created. Issue unresolved in v2.6.3.

How should I proceed to remedy the conflict?

Please Log in or Create an account to join the conversation.

  • Posts: 84313
  • Thank you received: 13702
  • MODERATOR
9 years 3 months ago #241224

Hi,

How about renaming the folder templates/YOUR_TEMPLATE/html/com_hikashop/product via FTP as I proposed ?
It should help. If you don't know how to do that,y ou can ask your hosting company support.
I would also recommend you to contact your template provider if you've confirmed that the issue is linked to your template.

Please Log in or Create an account to join the conversation.

  • Posts: 49
  • Thank you received: 0
9 years 3 months ago #241261

Hi Nicolas,

I've used the FTP manager and;

There are no "com_hikashop/product" folders.

The directory ends with "public_html/templates/rt_photon/html" and I can only see the "layouts" folder and "modules.php" in public_html/templates/rt_photon/html.

How do I generate these folders with Hikashop?

Thank you for your continued help.

Attachments:
Last edit: 9 years 3 months ago by Clarenceljw.

Please Log in or Create an account to join the conversation.

  • Posts: 84313
  • Thank you received: 13702
  • MODERATOR
9 years 3 months ago #241309

Hi,

Then it's not coming from that.
Could you please provide a link to the listing of the products where the links are not working so that we can have a closer look at th issue ?

Please Log in or Create an account to join the conversation.

  • Posts: 49
  • Thank you received: 0
9 years 3 months ago #241347

Hi Nicolas,

See below:

https://www.clarenceling.com/shop/category/41-edocumeents

and

https://www.clarenceling.com/shop/category/42-eservices

Thank you for your continued help.

Please Log in or Create an account to join the conversation.

  • Posts: 49
  • Thank you received: 0
9 years 3 months ago #241361

I don't have a lot of products I want to keep. If there isn't a clear solution, can I do a clean reinstall and see if Hikashop works and doesn't interfere with my template?

Please Log in or Create an account to join the conversation.

  • Posts: 84313
  • Thank you received: 13702
  • MODERATOR
9 years 3 months ago #241387

Hi,

I think that the problem is with the canonical URLs you configured in your products which are wrong. Empty the "canonical URL" field in your products and that should help.

Please Log in or Create an account to join the conversation.

  • Posts: 49
  • Thank you received: 0
9 years 3 months ago #241394

Hi Nicolas, it worked! Thank you!

However, I have a second problem. Hikashop is interfering with my template, and causing a display error.

What I mean by that is this:

If I place a Hikashop categories listing in the menu for my shop, the module called "Content Tabs" will not display properly.

This is how Contents Tab looks like normally:



This is how mine looks like:



How do I resolve this?

Thank you in advance once again.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 84313
  • Thank you received: 13702
  • MODERATOR
9 years 3 months ago #241409

Hi,

That's because your content tabs system uses the same tabs system as HikaShop. And HikaShop includes the default CSS for it, but your template has custom CSS for it too and HikaShop takes the priority over the template's CSS.

Remove the CSS:

.ui-widget { font-family: Verdana,Arial,sans-serif; font-size: 1.1em; }
.ui-widget .ui-widget { font-size: 1em; }
.ui-widget input, .ui-widget select, .ui-widget textarea, .ui-widget button { font-family: Verdana,Arial,sans-serif; font-size: 1em; }
.ui-widget-content { border: 1px solid #aaaaaa; background: #ffffff url(../images/icons/ui-bg_flat_75_ffffff_40x100.png) 50% 50% repeat-x; color: #222222; }
.ui-widget-content a { color: #222222; }
.ui-widget-header { border: 1px solid #aaaaaa; background: #cccccc url(../images/icons/ui-bg_highlight-soft_75_cccccc_1x100.png) 50% 50% repeat-x; color: #222222; font-weight: bold; }
.ui-widget-header a { color: #222222; }

.ui-state-default, .ui-widget-content .ui-state-default, .ui-widget-header .ui-state-default {/* border: 1px solid #d3d3d3; *//* background: #e6e6e6 url(../images/icons/ui-bg_glass_75_e6e6e6_1x400.png) 50% 50% repeat-x; *//* font-weight: normal; *//* color: #555555; */}
.ui-state-default a, .ui-state-default a:link, .ui-state-default a:visited { color: #555555; text-decoration: none; }
.ui-state-hover, .ui-widget-content .ui-state-hover, .ui-widget-header .ui-state-hover, .ui-state-focus, .ui-widget-content .ui-state-focus, .ui-widget-header .ui-state-focus { border: 1px solid #999999; background: #dadada url(../images/icons/ui-bg_glass_75_dadada_1x400.png) 50% 50% repeat-x; font-weight: normal; color: #212121; }
.ui-state-hover a, .ui-state-hover a:hover { color: #212121; text-decoration: none; }
.ui-state-active, .ui-widget-content .ui-state-active, .ui-widget-header .ui-state-active {/* border: 1px solid #aaaaaa; *//* background: #ffffff url(../images/icons/ui-bg_glass_65_ffffff_1x400.png) 50% 50% repeat-x; *//* font-weight: normal; *//* color: #212121; */}
.ui-state-active a, .ui-state-active a:link, .ui-state-active a:visited { color: #212121; text-decoration: none; }
.ui-widget :active { outline: none; }


.ui-corner-all, .ui-corner-bottom, .ui-corner-left, .ui-corner-bl { -moz-border-radius: 4px; -webkit-border-radius: 4px; -khtml-border-radius: 4px; border-radius: 4px; }
.ui-corner-all, .ui-corner-bottom, .ui-corner-right, .ui-corner-br { -moz-border-radius: 4px; -webkit-border-radius: 4px; -khtml-border-radius: 4px; border-radius: 4px; }


.ui-widget-overlay { background: #aaaaaa url(../images/icons/ui-bg_flat_0_aaaaaa_40x100.png) 50% 50% repeat-x; opacity: .30;filter:Alpha(Opacity=30); }
.ui-widget-shadow { margin: -8px 0 0 -8px; padding: 8px; background: #aaaaaa url(../images/icons/ui-bg_flat_0_aaaaaa_40x100.png) 50% 50% repeat-x; opacity: .30;filter:Alpha(Opacity=30); -moz-border-radius: 8px; -khtml-border-radius: 8px; -webkit-border-radius: 8px; border-radius: 8px; }

.ui-slider { position: relative; text-align: left; }
.ui-slider .ui-slider-handle { position: absolute; z-index: 2; width: 1.2em; height: 1.2em; cursor: default; }
.ui-slider .ui-slider-range { position: absolute; z-index: 1; font-size: .7em; display: block; border: 0; background-position: 0 0; }

.ui-slider-horizontal { height: .8em; width:250px; }
.ui-slider-horizontal .ui-slider-handle { top: -.3em; margin-left: -.6em; }
.ui-slider-horizontal .ui-slider-range { top: 0; height: 100%; }
.ui-slider-horizontal .ui-slider-range-min { left: 0; }
.ui-slider-horizontal .ui-slider-range-max { right: 0; }

.ui-slider-vertical { width: .8em; height: 100px; }
.ui-slider-vertical .ui-slider-handle { left: -.3em; margin-left: 0; margin-bottom: -.6em; }
.ui-slider-vertical .ui-slider-range { left: 0; width: 100%; }
.ui-slider-vertical .ui-slider-range-min { bottom: 0; }
.ui-slider-vertical .ui-slider-range-max { top: 0; }


.ui-tabs { position: relative; padding: .2em; zoom: 1; }
.ui-tabs .ui-tabs-nav { margin: 0; padding: .2em .2em 0; }
.ui-tabs .ui-tabs-nav li {/* list-style: none; *//* float: left; *//* position: relative; *//* top: 1px; *//* margin: 0 .2em 1px 0; *//* border-bottom: 0 !important; *//* padding: 0; *//* white-space: nowrap; */}
.ui-tabs .ui-tabs-nav li a { float: left; padding: .5em 1em; text-decoration: none; }
.ui-tabs .ui-tabs-nav li.ui-tabs-selected { margin-bottom: 0; padding-bottom: 1px; }
.ui-tabs .ui-tabs-nav li.ui-tabs-selected a, .ui-tabs .ui-tabs-nav li.ui-state-disabled a, .ui-tabs .ui-tabs-nav li.ui-state-processing a { cursor: text; }
.ui-tabs .ui-tabs-nav li a, .ui-tabs.ui-tabs-collapsible .ui-tabs-nav li.ui-tabs-selected a { cursor: pointer; }
.ui-tabs .ui-tabs-panel { display: block; border-width: 0; padding: 1em 1.4em; background: none; }
.ui-tabs .ui-tabs-hide { display: none !important; }
from the frontend CSS file of HikaShop that you can edit in the Display tab of the HikaShop configuration page and that will display like you want.

Please Log in or Create an account to join the conversation.

  • Posts: 49
  • Thank you received: 0
9 years 3 months ago #241467

Everything works perfectly now Nicolas! Thank you so much!

Please Log in or Create an account to join the conversation.

Time to create page: 0.068 seconds
Powered by Kunena Forum