Out of Stock product still visible

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9 years 3 months ago #241330

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1

Hi,

When my products are out of stock, they are still visible in the category.
i tried everything, all kind of settings but nothing seems to work! the product remains visible in the category , and displays the message: no stock.

I used the following settings in Hikashop:
1. System->Configuration->Main->Product: Update the product stock on confirmed status: YES
2. System->Configuration->Display->Default parameters for products: Display out of stock products: NO
3. Joomla Menu Item->Products Options->Product data display: Inherit, YES and NO, nothing seems to work!

Please help me out!

Thanks

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9 years 3 months ago #241334

Hi,

The solution is the last one. You need to turn off the out of stock setting of the Products options tab of your menu item to not display out of stock products.
If you don't see any change after that, it's either:
- that you're not editing the settings of the correct menu item/module
- that you have some caching on your website preventing you from seing the change.

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9 years 3 months ago #241348

Hi Nicolas,

I already tried, and it does not work!
these are products with different Characteristics, and I want these products no longer visible once they have been sold out!

Where can i change that? because now these items remain visible when there is no stock

Thanks

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9 years 3 months ago #241369

Hi,

Well it works on our end. So there must be something else. We need more information to help.
Please provide a screenshot of the settings of your product, of the settings of the products options tab of you menu item where that product is being displayed and a link to that page so that we can look at the issue.

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9 years 3 months ago #241423

Hi,

I also tested on your demo site, but it does not work!
I've added the characteristic colors, and as soon as the final color is Out of Stock, the product is still visible on the Products listing page!

These are the screenshots of the settings:







Note: here I tried the 3 different options, but that does not seem to work.



Thanks!

Attachments:
Last edit: 9 years 3 months ago by ralph024.

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9 years 3 months ago #241425

Hi,

The stock of your main product is unlimited. So it will still appear on the listings.
If you don't want that, set the quantity of the main product to be the sum of the quantity of all the variants of the product.
The main quantity will also be updated when a customer purchase a variant of the product, and once it reaches 0, it will be removed from the listings.

The following user(s) said Thank You: ralph024

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9 years 3 months ago #241458

Hi Nicolas,

Thanks for the solution!
Indeed, this is also a way to do this. I assumed that once you use characteristics , the quantity was also updated automatically... :oops:

Thanks again!

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