Add to cart button doesn't add products to cart

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9 years 3 months ago #243076

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.5

Hello,

i m designing a new eshop, i haven't added any prices yet except in 1-2 products just to check.
Now, the problem is that when i click "add to cart" the popup notice shows up BUT if i click continue the cart shows 0 products and if i click complete order i get the message "cart is empty" instead of redirecting me to checkout page.



How can i fix that?

Thank you!

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Last edit: 9 years 3 months ago by verzevoul.

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9 years 3 months ago #243081

Hi,

Try updating HikaShop to the latest version.
If that doesn't help, try changing the sessiong handler setting of the Joomla configuration.
If that doesn't help, try changing the "Use AJAX when possible for add to cart buttons" setting of the HikaShop configuration.

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9 years 3 months ago #243166

Hi nicolas,

i tried changing the sessiong handler setting of the Joomla configuration and the "Use AJAX when possible for add to cart buttons" setting of the HikaShop configuration. None of them helped the problem.

My hikashop subscription has expired so i can't update at the moment.
I had this same problem before with another site and i updated to hikashop 2.6.0 back then to fix the problem. So now that i have installed again the same hikashop version (2.6.0) what might cause this issue?

I will send you a link via message if you could please check.

Thank you

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9 years 3 months ago #243349

Hello,

I process some different test, nothing seems to solve your issue, there is something you can try : make a back up of your website and put this copy on another server OR on a localhost in order to see if the issue remains.

Awaiting news from you.

Regards

Last edit: 9 years 3 months ago by Philip.
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9 years 2 months ago #243735

Philip hi,

I installed the same hikashop version in another site and it also did not work, then i installed another version of hikashop 2.6.0 and it seems to have fixed the problem.

Thank you for your help

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9 years 2 months ago #243744

Ok now i have another issue with the cart!

I 've made some changes in the CSS and in some view files of hikashop, i have enabled mini cart but when i click "add to cart" the cart module displays everything: name, quantity, price etc. (image1) BUT if i refresh the page the mini cart is displayed correctly. (image2)

Please help!

Thank you

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9 years 2 months ago #243749

Hi,

Two solutions you can try for that:
1. If you have other HikaShop cart modules in the Joomla modules manager, you can delete them. This happens because the system uses another instance of the HikaShop cart module to refresh the cart module position so if you have only 1 module instance of the cart module, it would be able to take the wrong one.
2. You could also turn off the "Use AJAX when possible for add to cart buttons" setting of the HikaShop configuration.

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9 years 2 months ago #243800

Ηι nicolas,

i only have one cart module, i turned off the "Use AJAX when possible for add to cart buttons" setting and that seem to have fixed the problem BUT the reason i had turned it on is because i m using a 3d party hikashop module (SJ slider for hikashop) and without that option on the add to cart popup does not show up, there is some conflict with javascript, i m not really sure.

Thank you for your help!

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