Hi,
I'm sorry but I don't see any bug or problem here.
The contact form is send to the administrator who have an access to the backend and should access to all backend elements (products, customer, orders, etc).
So I'm afraid that I can't help you for a problem that I can't understand.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.