Displaying modules issues

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9 years 1 month ago #247576

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.2

Hi!

I am using Hikashop with a Gantry 4 based template and can't manage to disply any module on the frontpage (haven't tried other pages yet). I've try to display custom HTML modules at the same module location and those displayed well. Any idea what I could be missing?

Thank you.

Fred

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9 years 1 month ago #247578

Hi,

Please try to change the default template to use the Joomla one.
Please try with modules in other pages.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 1 month ago #247680

ok so it seems to come from the template. I filled a support request but haven't received any response yet. Any idea how I could troubleshoot this?

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9 years 1 month ago #247684

Hello,

Maybe taht's mean that your template isn't native HikaShop friendly OR some custom Css have removed some parameters (whick manage module display)

Hope this will help you.

Regards

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9 years 1 month ago #247951

Sorry it seems way to high level for me. What specific parameters can be removed with CSS, or what a "native Hikashop friendly" template is? I'm using RocketTheme for this store, I would doubt they remove things on purpose (still waiting for a response from them), so I suppose it is some troubleshooting time to be spent.

I'm really curious as to what I should be looking for...

Thank you.

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9 years 4 weeks ago #247961

Hello,

What specific parameters can be removed with CSS

=> You know it's just a guess, but sometimes some of our customer custom their templates by switch off ( by using this /* xxx */) OR remove some properties of the Css in a precise aim but create with this action display issue.
But, if you feel don't ease with Css code you need to wait news from the template creator.

what a "native Hikashop friendly" template is?


=> It's a template develops in order to fit HikaShop structure.

Hope you will have your solution.

Regards

Last edit: 9 years 4 weeks ago by Philip.

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9 years 5 days ago #249767

Ok, so the problem is not the template but the specific module I was trying to display (HikaShop Content Module) which does not appear in neither the Beez3 template or the Rockettheme one. Other modules (that I have tested) appear. So maybe it is my wrong doing for that module not to appear... need to investigate further.

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9 years 4 days ago #249790

Hello,

In order to help you, can you provide module backend configuration screenshot ?
Maybe something is missing or not well configured ?...

Awaiting news from you.

Regards.

Last edit: 9 years 4 days ago by Philip.

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