Can't add .pptx PowerPoint as downloadable file!

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  • Hikashop Essential
9 years 3 weeks ago #248396

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.2

Hello,

For some reason I can't upload a .pptx PowerPoint as a downloadable file in a product. Is there any reason for this? I can upload the older .ppt PowerPoints, but not the newer .pptx. When I try to upload the file, I get a progress bar that seems to work, but then the "Images and Files" remains empty. What's going on? Thanks for any help.

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9 years 3 weeks ago #248407

Hi Jazzbird,
go to system->configuration->main->files

just add the pptx extensions to ALLOWED FILES.

regards Jan

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9 years 3 weeks ago #248398

Hi,

See the authorized files in the HikaShop configuration
www.hikashop.com/support/documentation/5...nfig.html#main_files

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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9 years 3 weeks ago #248449

Thanks! Have you thought of adding a notification so that the user knows what's going on, instead of just nothing happening with no explanation? Such as "Upload failed. Upload of pptx files must be enabled in system->configuration->main->files

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9 years 3 weeks ago #248488

Hi,

We actually have such error message but thanks to your feedback, we found out that there is a bug which results in the error messages of the upload system not displaying anymore.
We'll add a patch for that in the next release. Thanks !

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