Problem with shipping methods + more bugs

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9 years 1 week ago #249516

-- url of the page with the problem -- : www.aradtextile.com/%D7%9E%D7%95%D7%A6%D...9C%D7%90%D7%A1%D7%99
-- HikaShop version -- : Latest Business
-- Joomla version -- : 3.6.2

Hi,

I have several issues on my website with Hikashop:

1. I've setup two shipping methods, first one for total amount<199 with cost, second one for total amount>200 for free. If I purchase items from the same category the free shipping works great, if I add items from other categories the free shipping stops working and I get the cost for shipment even when total amount>200. Checked and there is no other restriction on shipping methods.

2. On product page, when adding item to the cart I get the popup window. After selecting "keep shopping" (first option in popup) the elements in the drop menu disappear and so dose the plus and minus icons next to product amount. Refreshing the page solves it but that's not a solution. In the product page I've sent, please select first size and last color to get an available item to add to the cart.

Thank you in advance for your help.

Guy.

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9 years 1 week ago #249542

Hi,

1/ Please provide details about your shipping configurations.
Without know what you have configured for your methods it will be hard for us to know what is going on exactly and what could be the issue (configuration or bug).

2/ It looks like a problem regarding the HMTL display.
If you use the browser inspector you'll see that the "+/-" are still there and should be visible. By changing a CSS value in the inspector, the buttons appear.
I don't fully understand the source of that issue but knowing that the content is there ; I don't think that's the problem related to an HikaShop behavior.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 6 days ago #249562

Hi Jerome,

Please see two screen captures attached, one for the free shipping and another for the payed shipping.
As for the second issue, I've noticed that the code is o.k. and the second I change something everything returns but it happens only after Hikashop's popup window appears and that's why I thought it related to Hikashop.

Guy.

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9 years 6 days ago #249589

Hello Guy,

Can you try it with the "IncludeVirtual Product Price" option of your shipping methods configuration page turned to YES ?

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9 years 5 days ago #249774

Thank you Mohamed,

Adding the "IncludeVirtual Product Price" option seems to have solved the problem.

Guy.

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