Product images do not show

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8 years 11 months ago #250922

-- url of the page with the problem -- : www.montemama.eu
-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- PHP version -- : 5.4.46

Hi,
I had some problems with import of products so I decided to delete all products and import it again from csv. I have solved the previous problem, but now product images do not show at all. Any ideas what can be wrong? Thanks!

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8 years 11 months ago #250959

Hello,

We'll probably more information about your products, can you show us some screenshots of how they are configured so that we can see if the image is correctly displayed through products configuration pages ?

Also, did you had some error message when you imported your products using the CSV import ?

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8 years 11 months ago #250994

Hi Mohamed, I have already sent emails with printscreens and csv and login to administration to hikashop support email. Could you, please, check it? Thanks!

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8 years 11 months ago #251010

I have already checked and tried everything I knew. I have searched all over the Hikashop forum and documentation, but didn´t find any trace for solution.

All images are uploaded in images/com_hikashop/upload/ and connected to products in administration.
I have tried to delete images and re-upload it to the folder images/com_hikashop/upload via FTP.
CSV seems to be OK.
I tried to add new picture. It works fine. Picture is visible in frontend and backend, added to images/com_hikashop/upload and visible in csv export table. Thumbnail from the new picture is created, but not from the old pictures. I have tried to delete thumbnails folder, but it didn´t help. Thumbnails are not re-created, there is only one from the new picture.
These "old" pictures do not show in frontend and backend, there is only logo (barcode) instead.
Could it be just the problem with thumbnails?
I have tried to add this code to custom css of Hikashop
.thumbnail .hikashop_product_image img {
max-width: none !important;
}
Nothing helped :(
I am looking forward to your help with this issue. E-shop without images looks really wierd and nobody buys product without picture. I have Hikashop Business and I hoped to receive support when something goes wrong. Please, do not leave me alone! You have login to administration in e-mail.
Thank you!

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8 years 11 months ago #251028

Solved.

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