Products not showing under category menu

  • Posts: 234
  • Thank you received: 4
8 years 8 months ago #252694

-- url of the page with the problem -- : www.draganfly.co.uk/index.php/accessories-a-misc/chain-4
-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- Browser(s) name and version -- : Chrome

Hello

I have created a category in the past (under old verions etc) and it is working great. However, I have tried to create a new one and it doesn't. I have made a clone of the working category/menu listing and it fails. Please help.

Many thanks
Iain Gwynn

Working one = www.draganfly.co.uk/index.php/accessories-a-misc/chain
Not working = www.draganfly.co.uk/index.php/accessories-a-misc/chain-4

Please Log in or Create an account to join the conversation.

  • Posts: 4820
  • Thank you received: 654
  • MODERATOR
8 years 8 months ago #252750

Hello,

Do you have define in your product(s) your new category ?
You have to find here, in your categories input "chain-4" or "chain(4)"



If yes, second idea maybe the issue come from nextend accordion plugin ?
Can you try to unpublished the plugin in order to see if a classic HikaShop categories listing works.

Awaiting news from you.

Regards

Attachments:
Last edit: 8 years 8 months ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 234
  • Thank you received: 4
8 years 8 months ago #252874

Hello

Thank you for that, both of these have not helped the problem. When I create a menu item that is displaying list of products it works fine and shows everything, it doesn't when it has to show a sub category first then click on each category to see the products.

Cheers
Iain

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
8 years 8 months ago #252878

Hello Lain,

The working category listing is displayed by the menu which have the ID number 1333, and the one which have the issue is displayed by the menu which the ID number 2010, so the solution will be to directly check how they are configured.

Also, note that it can actually alse be coming from cache/SEF issues so can you try it :
- Without any SEF option and module
- With the cache disabled and cleared

Thank you.

Please Log in or Create an account to join the conversation.

  • Posts: 234
  • Thank you received: 4
8 years 8 months ago #253022

Hello

Thank you for that, the menus 1333 and 2010 are identical in their configuration. I have tried turning off the SEF and also clearing the cache. Still no joy I am afraid,

Cheers
Iain

Please Log in or Create an account to join the conversation.

  • Posts: 83995
  • Thank you received: 13605
  • MODERATOR
8 years 8 months ago #253029

Hi,

Did you check that their configuration is identical ? Because if you duplicate the menu items, the HikaShop settings might not be duplicated if the source menu item was setup with an old version of HikaShop where the settings were stored in the HikaShop configuration and not in the menu item itself.
Otherwise, fi the menu items are really identical, then the problem is with the products themselves. For example, they don't have stock, or they don't have prices, or they're unpublished, etc. So please check the products.

It's either coming from the products settings or the menu item settings. I don't see any other possibility.

Please Log in or Create an account to join the conversation.

  • Posts: 234
  • Thank you received: 4
8 years 7 months ago #253139

Hello

I have checked the settings, created a new menu link from scratch and still no joy. I checked the products by creating a menu link to Product Listing to check that the products are working and that is great. They all come up. Just not when you click through a category.

Cheers
Iain

Please Log in or Create an account to join the conversation.

  • Posts: 83995
  • Thank you received: 13605
  • MODERATOR
8 years 7 months ago #253155

Hi,

Then I don't see how that's possible.
Please provide a backend access via our contact form so that we can check the settings:
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

Time to create page: 0.064 seconds
Powered by Kunena Forum