Image Problem! PLEASE HELP!

  • Posts: 1
  • Thank you received: 0
8 years 7 months ago #254883

Okay

So I have product pages. On the product page I have an image for the product I am selling.
I sell spices.

So i have characteristic called "Amount". I offer 4 oz, 1 pound, and 5 pound bags.

I have added the characteristic to the product page and created "variants". There is a product image for the main page, and an image in each variant that I created. Why is my product image disappearing when I go from the default amount 4 oz to another variant on the product page?

Also when you click where the image should be the bigger version of the image DOES show up.

But why doesn't the regular image on the product show up? Why is it vanishing when you choose another variant? I have a photo in each variant.

AND PLEASE do not link me to another thread and tell me this has been discussed before because that does not help me at all. I am just very frustrated.

Please help.

I have hikashop for business.

Please Log in or Create an account to join the conversation.

  • Posts: 4820
  • Thank you received: 654
  • MODERATOR
8 years 7 months ago #254914

Hello,

Several reason can leads to this kind of display issue, here a little tests to proceed in order to find his root :
- Try to switch your front end template for a standard one, like ProtoStar, if the issue disappear, it's maybe link to your template, and so contact your template creator.
OR
- Maybe you have some override view in HikaShop Configuration, Display dropdown select Views, and check if you see this :



If you see some little trash icon, the issue can come from one of your override, try to remove overrides (and save them on your side) to see if that solve your issue.

Other point to check, can you provide a screenshot of your variant back end configuration (with the display issue).

Awaiting news from you.

Regards

Attachments:
Last edit: 8 years 7 months ago by Philip.

Please Log in or Create an account to join the conversation.

Time to create page: 0.062 seconds
Powered by Kunena Forum