Related products not showing at all

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8 years 7 months ago #255313

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.0
-- PHP version -- : 5.6.23
-- Error-message(debug-mod must be tuned on) -- : Related products not showing at all

Hi,

can anyone tell me why related products not showing at all on product detail page even if i set related products in backend, also set settings to show related products as Data in hikashop configurations, AND module also is in modules manager, but still it is not showing related products at frontend in detail page of products.

thanks,

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8 years 7 months ago #255349

Hello,

Several reason can leads your related products to don't be display in your module, here some quick test in order to understand the root of this :
- Try to switch your front end Css for ProtoStar for example => If your related products are back, it's link to your template and so contact his creator.
- Check this point in your module backend configuration :



If everything seems right to you, can ypou provide an Url link to the page with issue.
Awaiting news from you.

Regards

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Last edit: 8 years 7 months ago by Philip.

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8 years 7 months ago #255383

:) i already tried that (i.e. changing template etc) before posting message here, and see the screenshot of module options here prntscr.com/d7y8bz

and btw, plz know that url is www.onderock.bm/ tell me how do i send you credentials to look into admin/ftp

Last edit: 8 years 7 months ago by onegoodlife.

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  • MODERATOR
8 years 7 months ago #255394

Hi,

The "synchronize" setting in your module is turned off and because of that, the products displayed in the module are not synchronized with the current product.
Also, you need to make sure that the module is enabled in the "modules under the product page" setting of the HikaShop configuration.

Please check these. If you still have the problem after that, you can provide the credentials via our contact form along with a link to this thread:
www.hikashop.com/support/contact-us.html

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