Limit reached on Mobile devices

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8 years 7 months ago #255387

Hi
Can anyone point me in the right direction, for some reason I am getting a limit reached error when trying to order via a mobile phone, it seems to be the same on all platforms, android, windows and Mac. Everything is working fine on the desktops. I will dig a tablet out and test that - need to charge it up first.
Cheers
Mark

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8 years 7 months ago #255391

Hello,

Can you provide a screenshot and an url link with the issue for both ?
Your issue isn't really classic but must have lots of different reasons...

Awaiting news from you.

Regards

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8 years 7 months ago #255474

Hi,
Thanks for the reply, since I last posted I have been looking into this and have found that this is repeatable on all computers, tablets and phones I have tested it with. The problem seems to with the add to cart button that is at the bottom of the page. If they use the one by the listing all is well. The problem is on smaller devices the only one they can see is the lower one unless they know enough to turn the phone into landscape view.
I hope this makes sense.
Cheers
Mark

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8 years 7 months ago #255484

Hi,

Could you provide a link to a page with the issue so that we could analyze the situation ?

That error will happen if:
- you have a quantity of 0 in your product/variant
- you have set a min/max in the "Quantity per order" setting of the product/variant
- you have configured limits via the menu Products>Limits
So one of these must be a problem with a least one of the products on your website.

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8 years 7 months ago #255539

Hi
Thanks for the reply.
At the moment I only sell 3 items on the website (more to be added in the new year)
All of them are configured as unlimited quantity
1 - unlimited quantity per order..
No limits have been configured via the menu products/limits.

The link you requested
www.workingtrials.info/shop/hikashop-men...-dog-to-want-to-stay .

Thanks for your help
Cheers
Mark

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8 years 7 months ago #255585

Hi,

I'm not able to reproduce the problem on that page. I can add the product to the cart regardless of whether I'm on a computer or a smartphone.

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8 years 7 months ago #255622

Hi
Thanks for looking at this.
If you use the "add to cart" at the top it will work. If you scroll to the bottom of the description and use that "add to cart" the error appears every time on a phone or tablet, it appears to be intermittent on a pc - yes I know, very strange.
Cheers
Mark

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8 years 7 months ago #255642

Hi,

The "add to cart" at the bottom is a link that you added in the description of your product and that link is wrong.
You used the link:

http://www.workingtrials.info/shop/hikashop-menu-for-products-listing/product/updatecart/quantity-1/checkout-1/cid-1
As you can see, in that link, you have set the parameter "cid" with the value "1". Which means that when you click on that link, it will add the product with the id 1 to the cart.
But as you can see in the URL of the page ( www.workingtrials.info/shop/hikashop-men...-dog-to-want-to-stay ) , the id of the product is 4.
So it's actually trying to add another product than the one on that page. Maybe you don't even have anymore a product with the id 1 since when you try to open the page www.workingtrials.info/shop/hikashop-men...-dog-to-want-to-stay the website says that this product with the id 1 is not found.
Which explains why the cart system didn't allow you to add it to the cart.

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8 years 7 months ago #255650

Hi
Many thanks, I cant believe I did not see that. I must have been hung up on the limit reached bit. Thanks for pointing it out. Problem sorted by deleting the link. Mind you I still cant get my head around the working on my PC bit. must have been using cached files.........
Thanks for all your help
Cheers
Mark

Last edit: 8 years 7 months ago by WTM.

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