Products, Characterists and Variants

  • Posts: 1
  • Thank you received: 0
8 years 6 months ago #257273

Our product lists the variants as options in the hickashop module and subsequent webpage page, and it all seems correct; however, after choosing the print variant of the product in the cart, it consistently reflects the default variant on checkout (which is an electronic copy of our product). The backend links on Hickashop doesn't define the variant chosen either. We checked to see if there was any difference in the setup with other products that have characteristics with variants, but it seems to be all correct. Any ideas?

Also would like to know how to view the product webpage after it's created.

Any help is welcome!

-Nadia

Please Log in or Create an account to join the conversation.

  • Posts: 83993
  • Thank you received: 13605
  • MODERATOR
8 years 6 months ago #257276

Hi,

This indicates an error in the way the product page layout has been customized, either by you or your template provider.
Try to do the same with the default template of Joomla in order to confirm that.
This will mean that the problem comes from one of the files in the folder templates/YOUR_TEMPLATE/html/com_hikashop/product/
So you can rename them one by one in order to find the one with the problem and either leave it renamed to deactivate it permanently, or have it fixed by the person who made the customization.

Please Log in or Create an account to join the conversation.

Time to create page: 0.053 seconds
Powered by Kunena Forum