Update problem - product page missing right side until Ctl-F5 force refresh

Hi,

It's probably linked to the modifications done to the product page views.
Rename the folder templates/YOUR_TEMPLATE/html/com_hikashop/product/ via FTP in order to deactivate them all temporarily and try again.
If you don't get the problem like that, it would confirm that it comes from a view override. So try renaming the files in that folder one by one in order to identify the one causing the problem.
If having that file renamed doesn't change the display but fixes the error then you can leave it renamed. Otherwise, it will require some modifications as there is either too many or not enough </div> in the file, which messes the display of the layout.

Hi,

1. If you can't find the folder, then it would mean that it doesn't come from a template override but something else.
We'll have to look at the problem directly.
Could you provide a link to a product page with the problem ? I tried to check the link you provided with your first message, but it works fine there and I can see that you're using the 2.6.2 there.

2. HikaShop 2.6.4 has been released months ago. If that problem was experienced by everyone upgrading to the 2.6.4, we would have fixed it long ago. In fact such display problems sometimes occur with view modifications, but it doesn't seem the be the case on your website. So it's the first time I see that display problem not coming from a view override. Hence it's only related to your website. Once the source of the problem is identified and fixed, there is no reason you would get the same problem next time you update.

Hello,

Can you provide thanks to our Contact us form some backend access to this website with issue ?
Because unfortunately I found nothing in your frontend...

Awaiting news from you

Regards

Hi,

Your test website backend has a htaccess authentication which doesn't allow us to reach it. So we couldn't log into it.

For the look of it on the frontend however, it does look like a customized product product layout as the HTML has been altered quite a lot compared to the default HTML of the product page layout. But that's not the case on your main website.
We really need to be able to check your settings in your backend in order to understand what's going on.
Could you do something with that htaccess ? Maybe provide the credentials to it via our contact form like for the backend access ?

Hi,

I was finally able to access your test website with the new accesses you provided.

So it indeed didn't came from a view override as there were none on your website.
So the only possibility left is that it comes from a plugin of either the group system or hikashop or a module displayed on the page and interfering with the view.
I started by the most likely cause: a plugin of the group "system". And I started by disabling the plugin "System - Novarain Framework" since it's not a plugin I knew and after disabling it, the product page displayed properly: take.ms/sIZbA
So I then enabled back the plugin but the page is still displaying properly.
So my conclusion is that either it comes from this plugin, or from some caching which was cleared by Joomla when disabling the plugin, or a mix of both.

Hi,

I've had another look at the problem and I had forgot that it only happened the first time you displayed a product page.
So yes, that plugin is not related.
But it might be another plugin. I would recommend to try disabling the other system or hikashop plugins one by one, to it to see if you have the same problem with them and identify the one making that issue.
From what I can see on the product page, it looks like it might be related to the image zoom extension you have installed since it appears on the first page with the issue but doesn't when you refresh the page.

Hi,

I don't know how that extension is done. We cannot provide support for it. You'll have to contact the developer of that extension. He should be able to help you.