"no stock" message showing on all main products

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8 years 4 months ago #262723

-- url of the page with the problem -- : www.onychair.com/by-category/category/40-luxury-ultima
-- HikaShop version -- : 2.6.3
-- Joomla version -- : Joomla! 3.6.2 Stable [ Noether ] 4-August-2016 23:41 GMT
-- PHP version -- : 5.3.29

For the products managed by variants, we initially had to put "unlimited" on the main options product page under quantity instead of "0" so that it won't show as "no stock", and also because if we put the main product quantity as "unlimited" if the item is completely out of stock then it will choose random products for the customer (see attachment:



However, within the last 24 hours we noticed that all the products reverted back to "0" and showing "no stock" on the main product page www.onychair.com/by-category/category/97-fro-out , which prevents customers from going to the actual product page and ordering. The variants are working fine. When we manually changed the main product back to "unlimited' they all reverted back again after working properly for a few minutes. No one has done anything to the site, which seems that it may be a system issue.

1) How can we fix this so that the main product quantity shows "0" but does not show "no stock" for the items managed by variants?

We are currently having sales and this is effecting our sales because it is deterring our customers from going to actual product page and placing their order because they think we are out of stock.

Attachments:
Last edit: 8 years 4 months ago by Jerome. Reason: removing duplicate image

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8 years 4 months ago #262779

Hi,

If you have something which change all the products with a quantity unlimited to 0 in a short period of time for no reaosn, I cand only think that it's either caused by an automatic CSV import process you've setup, or a mass action you've setup.
These are the only things which can do that in HikaShop.

Why not use a translation override in order to modify the text "no stock" to something else ? That would circumvent the issue, also that means that when a product really has no stock, it would show that override text instead of "no stock".

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8 years 3 months ago #262801

Thanks!
I have sent the message to our developer he can change "no stock" to custom text but what about "notify me message" ? Can that be customized as well of invisible with no stock?

Last edit: 8 years 3 months ago by onyc. Reason: attachment

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8 years 3 months ago #262802

onyc wrote: Thanks!
I have sent the message to our developer he can change "no stock" to custom text but what about "notify me message" ? Can that be customized as well of invisible with no stock?


Can't seem to attach my screenshot. View "notify me message" ? www.onychair.com/shop-1/shop-onyc-usa

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8 years 3 months ago #262807

Hi,

For the notify me button, I would recommend to use CSS to hide it instead:
#hikashop_product_waitlist_main{ display:none; }

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