Hello,
I'm afraid that due to a bug with our ticket system and the moderation system, there is no more the details that you have provided in the form (but it is just an issue with the very first post).
Can you please provide us the error message details ? (and your HikaShop version number)
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.