Product page - Error 404 Page not found. Why?

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8 years 2 months ago #265817

-- HikaShop version -- : 3.1.0
-- Joomla version -- : 3.6.5
-- PHP version -- : 5.6

The product page (of a specific category) are no longer visible. I can see the general view, but I cannot access to details and I do not know why, when I try to open the product page, I get an error 404.
What could be the reason?
Each product is set on published

UPDATE Now, When I try to open a product page I'm redirect in Home page.

Last edit: 8 years 2 months ago by SuX.

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8 years 2 months ago #265823

Hello,

Please try to deactivate the SEF in your website.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 2 months ago #265843

Solved. Thank you very much

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  • Hikashop Business
8 years 1 month ago #269307

I have the same problem. I have deactivated the SEF and it works. But the problem is that I really need the SEF to be ON.

I don't have any SEF plugin like 404SEF. Only the Joomla SEF system.

What should I do to make it work with SEF?

www.dev.keylost.ca/

Thank you,

Last edit: 8 years 1 month ago by patoushka. Reason: add website url

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8 years 1 month ago #269308

Hello,

See : www.hikashop.com/support/documentation/5...ig.html#features_sef

You need to be sure that your SEF configuration, canonical URL are good and Joomla menus.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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  • Hikashop Business
8 years 1 month ago #269369

Thank you for your answer. Everything was working correctly and stopped suddenly.

I have checked all my setups and everything seems ok. I put some attachments to give you more information. ( menu, SEF Hikashop, SEF Joomla, canonical product)

What am I missing?

Attachments:

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  • Hikashop Business
8 years 1 month ago #269370

Thank you for your answer. Everything was working correctly and stopped suddenly.

I have checked all my setups and everything seems ok. I put some attachments to give you more information. ( menu, SEF Hikashop, SEF Joomla, canonical product)

What am I missing?

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8 years 1 month ago #269382

Hi,

I don't see your "I am lost test menu" on your website.
Did you disable it ?
Could you provide screenshots of all the settings of that menu item ?

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  • Hikashop Business
8 years 1 month ago #269407

The menu item was on an invisible menu. I added it to the main menu. So you will see it.

There is the other setup of the menu item. I didn't change anything in other setup tabs.


I can create an admin access for you if you want. Just tell me where to send you the login information.

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8 years 1 month ago #269482

Hello,

I'm sorry but I don't think your issue is related to HikaShop but it is related to something else.
If you take a look at pages, you will see entries telling that there are "too many redirection" for CSS, JS or content in the page.
If you call the page without SEF ; it's working (even if you can see content errors with the "too many redirection") :
www.dev.keylost.ca/index.php?option=com_...duct&task=show&cid=3

So you should try to create Joomla menus for other components and see if you can have some working.
But right now, there is nothing which can indicate that there is an issue with HikaShop regarding the errors you have for content files.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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