Main Listings not displaying

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8 years 2 months ago #265879

-- url of the page with the problem -- : audicoupeparts.co.uk
-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.6.5

Not sure what the heck's going on but the listings were showing up fine, and now they aren't. have tried retracing steps of anything that might have been reconfigured but there was nothing to do with displaying of items. just messing about with module displays. which don't show right either text is out of line etc.

new items will show in the whats new sections and the listing shows that somethings there in the category but when clicking to view the category there's no product displaying!

any help would be appreciated.

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8 years 2 months ago #265882

Hi,

Regarding the text out of line with the image on the module, that's because of the CSS of the template:
monosnap.com/file/VDXuYY8lIitmWw6c1IwiMRz6H3Q2KA
Remove that CSS from the template.css file of your template and it will display fine:
monosnap.com/file/LUqOD66ptjb33GS4QYH3JLSfNy9bO2

Regarding the products listing missing when you click on a category, it could also well be coming from your template. If you have the file templates/YOUR_TEMPLATE/html/com_hikashop/category/listing.php try renaming it to something else in order to deactivate it and that might help.
Otherwise, we would need screenshots of the settings of your menu item to be able to say more. You could also check with the default template of Joomla to see if you have the same problem or not.

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8 years 2 months ago #267019

thanks for the reply nicolas and apologies thats me only getting back to it now!

i tweaked the CSS as discussed for the module and it made no difference - if anything removing that margin makes it worse!

regards the products, i tried it with normal joomla template and i get the same issue - no products.

let me know exactly what you would like screen shots of - i'd appreciate some assistance in getting this sorted! thanks.

I had previously thought the only thing i'd changed was the fact that store was in catalogue mode and empty categories were hidden, but ammended that and made no difference either.

Thanks in advance.....

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8 years 2 months ago #267020

quick update i've resolved the CSS issue, it was in the configuration for display with the CSS options, the styling for front end had CSS as NONE - i changed that to default and it is now fine

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8 years 2 months ago #267050

Hi,

I was talking about screenshots of the settings of your menu item. Edit your menu item via the Joomla menu manager and provide screenshot of the settings below the "products options" and the "categories options" tabs.

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8 years 2 months ago #267269

Hi Nicolas, sorry but for some reason i'm not getting the notification (although i have it ticked) when there's a reply!

Please find attached screenshot of options

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8 years 2 months ago #267306

Hi,

Unfortunately, you didn't provide the screenshots that I asked. You provided the screenshots of the settings under the Display tab of the HikaShop configuration, while I was asking for the screenshots of the settings under the "products options" and "categories options" tabs of your menu item when you edit it via the Joomla menu manager, which is something totally different, so that doesn't help.
Could you provide the correct screenshots please ?

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8 years 2 months ago #267320

sorry i didn't understand from the first message exactly what you meant!

here are samples of both product options and category

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8 years 2 months ago #267321

Hello,

As Nicolas said :

The settings under the "products options" and "categories options" tabs of your menu item when you edit it via the Joomla menu manager


I'm sorry but we actually asked for screenshots of how your configured options of "products options" and "categories options" tabs of your Joomla menu Item that you can find via "Menus->Manage->Menu Items"

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8 years 1 month ago #267768

right ok sorry i again misread it!

here's the menu item options for both categories and products.

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8 years 1 month ago #267771

Hi,

Thanks, that's the correct ones :)

On the "products options" tab, you have the option "related products..." which is activated and thus the listing only display the products related to the products in the cart. You want to turn off that option. Also, that listing won't display out of stock products.

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8 years 1 month ago #267922

great thank you, all sorted! i'd assumed that was needed to ensure the related products were listed but clearly not!

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