Product Display Issue after upgrade to 3.0.1

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8 years 2 months ago #266389

-- url of the page with the problem -- : www.ariesgamesandminis.com
-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.6.5
-- Browser(s) name and version -- : Chrome

I have a product display issue that came up after installing the 3.0.1 upgrade. Please take a peek at the images attached, this is on both Mobile & Desktop. What can I do to resolve this? All images seem to be left oriented rather than centered. This is on product display...not category.

Thank you

Attachments:
Last edit: 8 years 2 months ago by Dragon41673.

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8 years 2 months ago #266392

Hello,

There is no image attached to your message.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 2 months ago #266440

Sorry about that...not sue why they did not attach the first time. They are attachd now to the 1st post.

Thank you

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8 years 2 months ago #266458

Hi,

Add such CSS to correct that:
.hikashop_product_image_subdiv { width :auto !important; }

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8 years 2 months ago #266608

Unfortunately that did not work...any other suggestions?

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8 years 2 months ago #266611

Hello,

I'm afraid that CSS customization is outside the support that our team can provide.

www.hikashop.com/support/documentation/1...the-display.html#css

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 2 months ago #266729

Wait a minute...so you're telling me that the update you guys pushed out, causes a problem, and you won't support the fix? Since when did this start?

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8 years 2 months ago #266748

Hi,

That's not that at all.
The problem is that you have customized the CSS of HikaShop based on an old version of HikaShop 2.2.1: www.ariesgamesandminis.com/media/com_hik.../frontend_custom.css
And that's this old custom CSS which isn't fully compatible with the new version of HikaShop.
When you customize the CSS and the update breaks the display of something because you have that custom CSS, it's only normal that you fix that custom CSS. Please remember that we provide user support, not custom development in our support... We always told you so and you keep coming back with customization questions... It's us that should be frustrated, not you.
Besides, the fix I gave you do fix the problem. Here is an example if you add it with your browser:
monosnap.com/file/CB6fxXPDmU9RyZfTTPfTuIpeR8rvEV
However that code has not been added on your website... Please understand that we already went the extra mile giving you the solution, you should be able to apply the modification yourself. The link Jerome gave explains how to add such CSS to your website.

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8 years 2 months ago #266803

I was actually on 2.6.4 prior to updating to 3.0.1...and the images were fine.

Is there a reason that this change caused the problems, and wasn't something that could have been avoided? Is this going to be a constant issue in the future?

Also...I tried the fix again, this time it is working. I don't know why it would not work last time...maybe I missed copying over a character or something, so I apologize for that.

Last edit: 8 years 2 months ago by Dragon41673.

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8 years 2 months ago #266832

Hi,

You could have avoided that issue by adding your custom CSS in your template instead of adding it in HikaShop CSS file. That way, you would always use the default CSS of HikaShop and then have your CSS on top of HikaShop's.
But then, you can also have your changes not working anymore after an update because the default CSS has changed, especially with a big update like the 3.0.0
The best is to test the updates on a copy of your website, and fix the CSS there before applying the update to the live website.

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8 years 2 months ago #266887

Good point on the main CSS...I'll give that a try.

I typically do an update on a "beta" site...but I had just taken it down, and just backed up my main site...so I figured why not go for it. Stupid move on my part, I know better.

Thanks for the help you guys...sorry if I got a bit miffed, it's been a long week and things have been a bit rough in other areas so I think I just vented there for a moment. I apologize.

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