Product not displaying discount correctly....

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8 years 2 months ago #266975

-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.6.5

Hi
I have a product with the price of 200 $, then created a discount of 20$, why does the product display as $-32.00$168.00 and not $-20.00$180.00
See pics.
Thanks
Jesper

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8 years 2 months ago #266998

Hi,

It must be linked to how it configured the "apply discounts" setting of the HikaShop configuration. Try changing it.

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8 years 2 months ago #267003

Hi
Well please tell what to change.... I am new to hs....
Thanks
Jesper

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8 years 2 months ago #267004

Hello,

The setting "apply discount" is in the section "main / taxes" of the configuration:
www.hikashop.com/support/documentation/5...nfig.html#main_taxes

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 2 months ago #267018

Hi
Yes... looked at it and still don't know what to adjust...

I have this price on my test product
100 dkk
200 usd
300 eur

And then this discount
10 DKK
20 usd
30 eur

The product display is discount/price
-10/90 DKK
-32/168 usd
-30/270 eur

I agree on the dkk and Eur but expect to see -20/180 usd.

So please tell me how to display the correct display/price for usd... not where to do it.... but exactly how to do it...

Thanks
Jesper

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8 years 2 months ago #267052

Hi,

Well, we said that you should change that "apply discounts" setting. So if it's on you turn it off, if it's off you turn it on. I don't see how I can be more explicit, sorry.
Now reading further in your messages, it might be a taxes configuration issue.
If changing that setting doesn't help, please provide a screenshot of the System>Taxes listing so that we can see how you configured them.

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8 years 2 months ago #267080

Hi
On the first post you can see that there is a discount on the product, but the wrong discount, so "apply discounts" setting must have been on all of the time right?

There are no tax rules defined, see attachment.

Thanks
Jesper

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8 years 2 months ago #267159

Hello,

Your issue is strange, can you provide a screenshot of your discount configuration page, like this :



Awaiting news from you.

Regards

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Last edit: 8 years 2 months ago by Philip.

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8 years 2 months ago #267186

Here you go.....

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8 years 2 months ago #267242

Hi,

Ok, now I get it.
The thing is that you have several discounts applying to the prices.
Here is how the system works:
The system load the prices of the product and take the price in the current currency. If none is available, it takes another one and convert it to the current currency.
Then, it loads all the discounts applying to the product. It then converts them all to the current currency and pick the most interesting one and apply it to the price of the product.
So since you have one discount per currency, the system will actually always pick the one which offers the most important discount when you convert them to the current currency.
I suppose that you expected that it would pick the discount of the current currency and discard the others instead which is why you have a result you didn't expect.
If you disable the other disounts and leave only the discount of the current currency, then you should always have the result you expect.
Frankly, we didn't thought of that so far. Most merchants uses percentages, or directly set the prices they want in the products, and when they don't, they usually use only one currency.
I suppose that you think that it would make sense to have the system works for the discounts like it does for the prices and first pick the discounts of the current currency before checking the others.
I kind of agree with you on that.
I've added a patch for that.
Download the install package again on our website and install it on yours and that will add the patch.

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8 years 2 months ago #267278

Thanks for getting it, agreeing and writing a patch :-)
But why is the version number still 3.0.1? Should it not be 3.0.2 or similar?

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8 years 2 months ago #267293

Hello,

The patch will be added for sure in HikaShop 3.0.2 and his his changelog too ; but with the small impact of the issue and knowing that it will fix an issue that we have reproduced, we can sometimes, update the download packages.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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