Characterics pricing not showing in total checkout price

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7 years 6 months ago #282551

-- HikaShop version -- : Starter: 3.2.1
-- Joomla version -- : 3.8.2
-- PHP version -- : 5.6.32
-- Browser(s) name and version -- : Firefox 56.0.2


Hello there,

I have created products with characteristics (pricing).
Now when I add one of these products in my shopping card and proceed to checkout the variants/characteristics pricing is not included in the total pricing

).

If I add a price for the product than only that is shown in the 'total price' column.

Is it suppose to work like this or is there a solution for what in want to achieve?

Thanks in advance.

Regards,
Sue.

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7 years 6 months ago #282561

Hi,

If you set a price in a variant, the system will use that price over the price of the main product.
If you don't set a price in a variant, the system will use the price of the main product.
If you don't set a price in a variant nor in the main product, the system will display the text "free".
So you should either see a price or the text "free".
Seeing nothing in the cell like on your screenshot shouldn't happen. So I'm thinking that you might have customize something somewhere.
Also, beware that if you set prices with min quantity without a price without min quantity, the behavior could potentially be wrong. So please check your prices.

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7 years 6 months ago #282646

Thank you for the quick reply Nicolas.
Can you point me in the right direction of where I should be looking to edit whatever is wrong?

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7 years 6 months ago #282656

Hi,

First, check the price of the product and its variant, like I said in my previous message.
Then, regarding view overrides, go in the menu Display>Views and check that you don't have the bin icon in the "remove customization" column of the files involved in the display of that area.
To know which view files are involved, you can activate the "Display view files" setting of the HikaShop configuration and refresh that checkout page.

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7 years 6 months ago #282702

Hello Nicolas,

I checked all the files and it appears that I didn't customize any.
I went a little further and installed a fresh copy of the Hika starter version with the default products in a new Joomla environment, but the same issue appears there. No variant price showing in the total price column of the checkout page (see attachment)

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7 years 6 months ago #282703

I forgot the attachment.
See it here

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7 years 6 months ago #282789

Hello Nicolas,

I have tried it with different templates but the variants price still isn't showing in the total price of the shopping cart and checkout process.
Is this option really enabled for the Hika starter version? Because I don't know what else could be the problem seeing that I downloaded and installed a fresh copy of the software in a new environment.
Can you enlighten me a bit?

Thanks in advance.

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7 years 6 months ago #282798

Hi,

Yes, it is in the starter edition and it's working fine on our end.
You can see an example on our demo website:
demo.hikashop.com/index.php/en/hikashop/...with-characteristics
Please provide a screenshot of the settings of your main product and of the settings of the variant you're using for your tests so that we can have a clear picture of the situation.

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