Category view on one item not displaying properly

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  • Hikamarket Multivendor Hikashop Business
2 weeks 5 days ago #307323

-- url of the page with the problem -- : westernex.com.au
-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.6
-- PHP version -- : 7.2.11
-- Error-message(debug-mod must be tuned on) -- : Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 71663616 bytes) in /home/westernex/public_html/administrator/components/com_hikashop/helpers/image.php on line 232

We have a lot of products and categories displaying them. They all seem to display fine except this one link:

https://www.westernex.com.au/our-range/category/369-core-storage-and-handling

Can you please advise? Thank you

Last edit: 2 weeks 5 days ago by westernex.

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  • MODERATOR
2 weeks 5 days ago #307338

Hi,

Based on the error message, and looking at your link, it indicates that process of the page stops during generating the thumbnail for the image of the category "Core Orientator" because it cannot allocate the necessary memory to load the image of that category in the memory due to the memory restriction of your php.ini
As you can see, just for loading that image in memory, it has to allocate arount 71MB of memory, while the total memory use allowed is only 128MB. So that image has a resolution to big. You should reupload this image with a smaller resolution or increase the memory limit of your php.ini and it will then work ok.

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  • Hikamarket Multivendor Hikashop Business
1 week 6 days ago #307536

Thank you.

I wanted to see what image that is in the backend of Hikashop of that category however I can also not access it there.

Where do you save the images for the categories, so that I can use FTP to access.

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1 week 6 days ago #307538

Hi,

The images are saved in the folder that you set in the "upload folder" setting of the HikaShop configuration. By default it's images/com_hikashop/upload/

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  • Hikamarket Multivendor Hikashop Business
1 week 5 days ago #307570

Thank you, problem solved. :)

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