Image thumbs blurry

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  • Hikamarket Multivendor Hikashop Business
5 days 21 hours ago #308526

-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.8
-- PHP version -- : 7.2

Hello,

The product images are blurry except from the popup mode.
Why is this happening?



Thank you

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5 days 11 hours ago #308532

Hi,

That comes from the webp images. In your case, it looks like the compression is too important.
The best for now is to add an entry with the namekey add_webp_images and the value 0 in the table hikashop_config via your phpmyadmin to deactivate the webp images.
With next version, you can change that back to 1 and instead add an entry webp_image_quality with a value between 0 and 100 (80 by default) to configure the quality of the webp images.

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5 days 11 hours ago #308544

Hi,

@Nicolas

When new version will be live?

Thanks

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5 days 1 hour ago #308550

Hi,

I planned for this week. I'm still hopeful we can wrap up the release today but otherwise it will be at the beginning of next week.

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5 days 22 minutes ago #308561

Hi,

i added the entry but nothing changed nicolas!

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4 days 15 hours ago #308563

Hi,

Then you must have made a mistake when added the entry to the hikashop_config. Please double check.

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2 days 10 hours ago #308652

I checked it .. see

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2 days 54 minutes ago #308662

Make sure you don't have any extra space after the namekey or the value. I don't see why it wouldn't work for you while it does for everyone else we gave the same solution.

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2 days 39 minutes ago #308680

Do we have to delte the thumbnails folder in media so it can recreate?

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1 day 16 hours ago #308681

Hi,

That's a good point. But I don't think it should make any difference. You can try but I don't think it will help.
Note that HikaShop 4.2.0 has been released on Friday last week. So you can update and change the quality of the webp images with the namekey webp_image_quality and the value 100 in the hikashop_config table.
You'll have to delete the thumbnails folders after that so that the webp thumbnails can be regenerated with the quality you want.

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