No product names on smartphone

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4 years 4 months ago #313145

-- url of the page with the problem -- : www.brogaardensisheste.dk/en/webshop
-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.13

I have noticed, that when using a smartphone, the category and subcategory names is displayed, but when I come down to the product overwiev only the product pictures is displayed, not the product names - what is wrong?

On desktop and laptop there is no problem displaying the names.

Screen dump of category:



Screen dump of product (no names, only the product pictures):


Best Regards,
Anders

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4 years 4 months ago #313157

Hi,

I tried myself on my smartphone and didn't have the problem on that same page of your website.
So it might be only related to some browser of some smartphones.
What browser/smartphone do you use ? Do you see the issue with others ?

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4 years 4 months ago #313193

The screen dumps were made on my Google Pixel 3 using Google Chrome, but a friend tested the webshop with an iPhone 6 using Safari, and no problems there - but a little annoying, if some browsers on some phones make the webshop look incomplete :-(

Best Regards,
Anders

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4 years 4 months ago #313201

Hi,

I also tried on an Android Chrome browser and didn't had the issue.
Without being able to reproduce the issue it's hard to say anything. On top of that, it's probably linked to the template customization.
Try switching temporarily to the default protostar template and see if you have the issue on that page. I suppose you won't which will confirm that it's linked to the template customization.

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4 years 4 months ago #313262

Yes, OK ..... I will try to change to Prostart just to test - but when using the recommended template Glass 2 for HikaShop, this should not be an issue in my opinion.

Best Regards,
Anders

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4 years 4 months ago #313266

Hi,

I completely agree. Supposing that it comes from the template, I would recommend to contact the template provider to see with them.

The following user(s) said Thank You: anders.drejer

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4 years 4 months ago #313283

Just tested with template Prostar and no problem here, so it is a Glass 2 template issue.

Best Regards,
Anders

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