Choosing characteristics and price display

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1 week 1 day ago #319591

-- url of the page with the problem -- : shower-trays-direct.under-development.in...uette-white-flat-top
-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.18

Hello,
I have an issue with my product display and hope you can help!

From the supplied link you can see I have various colors for the product with different price points. Clicking on one of the radio options in the Color section changes the image, title and price. However if I try and select the 'root' product White nothing changes?

What have I done wrong in the backend? I've attached screenshots.

Thanks

Lee

Attachments:

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1 week 23 hours ago #319592

Hi,

If I check the HTML code on that URL, I can see the data of the other variants but not the data of your default variant:
monosnap.com/file/gYnlmLxA2YyEH4LnopV5K5MdOAS8de

Now I see two potential culprits:
- the settings of that default variant (for example if you set a sale end date in the past or a sale start date in the future, the variant wouldn't be available). But your screenshot doesn't display all the settings of the default variant, so I couldn't check that.
- some view override issue. Check via FTP if you have the folder templates/YOUR_TEMPLATE/html/com_hikashop/product/
If you do, try renaming it and see if it helps. If it does, then it indeed comes from a view override in that folder, and in that case you can try to rename the files in there one by one to identify the one with the issue.

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1 day 23 hours ago #319925

Nicolas,
May I provide access for you to take a look?

How can I send you login details securely?

Thanks

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1 day 9 hours ago #319937

Hi,

You can send them via our contact form:
www.hikashop.com/support/contact-us.html
Please make sure you include a link to this thread in your message.

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16 hours 32 minutes ago #319976

Hello,

We have received your access references, this able us to analyze the situation, here the results :
- In your override listing (from Main HikaShop Configuration, go to Display dropdown => Views)
- Use this 3 dropdown product/shaper_helixultimate/frontend
- See that you have a lot of override view.

If you didn't create this override maybe it's automatically create by your template, and there is a good chance that it's the root issue.
We can invite you to contact your template creator to get a solution.
If it's you (or someone) that create this override there something to correct in order to allow a good variant processing.

Hope you will get a solution.
Regards

Last edit: 1 day 32 minutes ago by Philip.

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