Categories tree won't show in product creation page

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  • Hikashop Business
3 years 2 months ago #328422

-- HikaShop version -- : 4.4.0
-- Joomla version -- : 3.9.24

Hello!

When i create/edit a product, the field where you choose the category won't display the categories tree to select one.

Thank you in advance

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  • MODERATOR
3 years 2 months ago #328428

Hello,

Can you process a test with the rebuild button to see if that solve your issue.



If that change nothing, please provide through our Contact us form some backend access references ?
Don't forget to add to your message an Url link to this topic.

Awaiting your return to progress on your website.
Regards

Last edit: 3 years 2 months ago by Philip.
The following user(s) said Thank You: verzevoul

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3 years 2 months ago #328514

Hi,

We got your access and were able to check on the situation on your website.
It actually comes from the fact that you use a really old version of HikaMarket Multivendor on your website with a recent version of HikaShop.
HikaMarket also imbeds a copy of the category tree system (as it had it before HikaShop had it).
And thus, its javascript overrides HikaShop's category tree system's javascript when present.
It usually doesn't change anything. However, 2 years back, we added some improvements to the category tree system. This leads to the HTML and javascript being modified on both HikaShop and HikaMarket. But since you only updated HikaShop, you end up with the new HTML (coming from HikaShop) and the old javascript (coming from HikaMarket) on HikaShop pages were the category tree system is necessary.
So the solution is to update your HikaMarket and it will work fine.
However, I had a look at your HikaMarket and it doesn't seem that you're using it on your website. In that case, just disable it or uninstall it and it will also fix the problem.

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