Youtube support on product

Hi,

It seems you're missing the code to handle videos in the front end view files. Check if you have the folder templates/YOUR_TEMPLATE/html/com_hikashop/product/ via FTP. And more specifically the show_block_img.php file.
Try renaming that file if you have it in order to deactivate the override.

I don't see another reason.
Please try switching temporarily to the default template of Joomla and see if you have the same issue with it. If not (and I think you won't), then it must be with a view override in your template or something.

Hi,

Then I'm stumped.
I tried adding the same youtube video as you on your URL on my local test website, and the video properly showed up on the frontend product page.
Since I'm not able to reproduce the problem locally, I can only assume there is something wrong on your website. If it's not a view override, it must be something else.
Could you provide a backend access and a FTP access via our contact form so that we can look into it ?
www.hikashop.com/support/contact-us.html

Hi,

Thank you for providing the access. We've identified the problem and implemented several fixes:

The issue is caused by an error "Warning: file_get_contents(): https:// wrapper disabled in the server configuration by allow_url_fopen=0" was occurring because your server has allow_url_fopen disabled in PHP settings, which prevented HikaShop from fetching video thumbnails from YouTube/Vimeo/Dailymotion.

We've updated HikaShop to use cURL as a fallback when allow_url_fopen is disabled, ensuring video thumbnails can be retrieved regardless of server configuration.

While looking at the issue on your website, I've implemented other improvements:
- Fixed a JavaScript error that could occur when switching between image thumbnails
- Optimized video player loading - video iframes are now preloaded in the background, so switching to a video thumbnail is now instant instead of having a loading delay

All the modifications have been included on your website and I confirmed it all works fine now.
For others reading this, to apply the fix, please download and install the latest HikaShop build available on our website. The update will resolve the video thumbnail retrieval issue on servers with restricted PHP settings and improve loading speed for the video player.