Cannot display this photo

Hi Peter,

I tested the image from your attachment and it works fine on my end with HikaShop.

This means the issue is likely specific to your server configuration. Please check the following:

1. Check your PHP memory limit in System > System Information > PHP Information. Search for "memory_limit". If it's 128MB or less, try increasing it to 256M.
2. Check that the GD library is enabled in PHP (also visible in PHP Information, search for "gd").
3. Check if your original image file is the same as the one you attached here, or if it's a larger version. If the original is a high-resolution photo from a camera, try resizing it to 1200x1200 pixels before uploading.
4. Check the file permissions on your HikaShop upload folder (media/com_hikashop/upload/). It should be writable by the web server.

If the problem persists, please enable the Joomla error reporting (System > Configuration > Server > Error Reporting > Maximum) and try uploading again. The error message should help identify the exact cause.

Hi Peter,

We have identified both issues:

1. Images from subfolders: There was a bug in your build of HikaShop 6.4.0 where images stored in subfolders of the upload directory could not be selected from the gallery. This was fixed in a later build of 6.4.0.
2. Deprecation errors on address.php line 576: This was a PHP 8.3 compatibility issue where a null value was used as an array key when no user is logged in. We have now fixed this as well.

Both fixes are included in the latest build of HikaShop 6.4.0. Please re-download and re-install HikaShop from your member area on our website. Your configuration and data will be preserved during the update.

Regarding the photo selection window size, in the latest build you can now configure it. After updating, go in your phpMyAdmin, open the hikashop_config table and add to it entries with the namekey gallery_popup_width and gallery_popup_height and the number of pixels you want for the width / height of the popup.

Hi,

Are you able to use PHPMyAdmin to access your website database ?
There, you should find the hikashop_config table. Were you able to find it and open it ?
If so, you should have an "insert" button at the top.
Then, on the insert screen, you should have an input field for config_namekey where you can enter a namekey ( for example gallery_popup_width ) and config_value where you can enter a value ( for example 1080 ). Then, just validate.

Well, if you have images in a folder and they are linked to products, if you rename that folder it's normal that the images in that folder are not found anymore.

if the folder you renamed is a subfolder of the upload folder, you would have to update each product using the images in the renamed folder.
If the folder you renamed is part of the path of the upload folder, you would have to change that setting accordingly :
www.hikashop.com/support/documentation/5...nfig.html#main_files

Hi,

Indeed, the content of the popup doesn't adapt well. We'll have to rethink this for the next release of HikaShop as this is getting more complex than a small patch.
Thanks for your feedback. Next version will have that taken care of.

Well, you can edit the view file via the menu Display>Views and add your own customization in order to adapt it. However, it's not just one or two lines to add.
Regarding renaming the folders, you can do so via FTP, but you will lose the links between the products and images in these folders. You would have to update the entries using these folders in the hikashop_file table via your PHPMyAdmin.

The next release will be available soon.