File Download Links Failing to resolve

  • Posts: 2
  • Thank you received: 0
  • Hikaserial Subscription Hikashop Business
1 day 2 hours ago #371433

-- HikaShop version -- : 6.4.0
-- Joomla version -- : 5.4.4
-- PHP version -- : 8.4.14
-- Browser(s) name and version -- : Chrome 146.0.7680.178
-- Error-message(debug-mod must be tuned on) -- : Info
File not found

The Download link fails to work and displays the error message “File not found.” However, when saving the file from the backend, it appears to be saved correctly. I have verified the override data for this file and have not encountered any errors. This issue appears across multiple products. Interestingly, the direct link to the file works without going through Hikashop.

Please Log in or Create an account to join the conversation.

  • Posts: 85419
  • Thank you received: 13964
  • MODERATOR
16 hours 31 minutes ago #371434

Hi,

Could you please:
1. Go to HikaShop > System > Configuration > Files tab and tell us the "Secure file upload folder" path
2. Edit one of the affected products, click on the name of the file, and tell us the file path shown for the file in the popup ?

Please Log in or Create an account to join the conversation.

  • Posts: 2
  • Thank you received: 0
  • Hikaserial Subscription Hikashop Business
2 hours 38 minutes ago #371444

Here is what I have. Was working before updating to 6.4.0

Upload secure folder: media/com_hikashop/upload/safe/
Upload folder: images/com_hikashop/upload/

Filename: /home/XXXXXXyesaccessible.com/images/typeability/TypeAbility4.8.0.exe

Please Log in or Create an account to join the conversation.

Time to create page: 0.053 seconds
Powered by Kunena Forum