Australia Post V2 shipping plugin not working

  • Posts: 194
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  • Hikashop Business
19 hours 5 minutes ago #367782

-- HikaShop version -- : 6.0.0
-- Joomla version -- : 5.3.1
-- PHP version -- : 8.1.32
-- Browser(s) name and version -- : Opera One(version: 112.0.5197.30)
-- Error-message(debug-mod must be tuned on) -- : Australia Post Shipping V2 plugin stopped working

Hi,
the Australia Post V2 Shipping Plugin stopped working this week. We didn't make any changes to our shipping configuration. We can provide access to the test site which has the same configuration and problem as the main site. The Aus Post shipping option fails to appear during checkout.

We've reverted to the manual plugin on our production site and can provide access to the test site for you to take a look the problematic configuralion. PM for log in credentials and let us know where you're located so we can unblock that region.

Thanks,
Ian and Stu

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  • MODERATOR
16 hours 53 minutes ago #367783

Hi,

I just checked the APIs documentation of Australia Post :
developers.auspost.com.au/apis/pac/refer...cel-domestic-service
developers.auspost.com.au/apis/pac/refer...nternational-service
They still reference the same things we relied on when developing the Australia Post v2 plugin years ago.
So, it should still work the same.
Also, if it "stopped working", the plugin is supposed to display an error message on the checkout explaining what the problem is.
You don't mention it. What error message did you get ? Did it create an error for all users, or only with a test you made with a specific shipping address ?
Access to the test website will probably be necessary. First, please make sure you're able to reproduce the issue there and provide the necessary instructions to do so. We're based in France. Please go through our contact form in order to provide the access:
www.hikashop.com/support/contact-us.html
Ideally, please make sure the backend access has access to the HikaShop configuration page, and if you can, please also provide FTP access as it might be needed for debugging.

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  • Posts: 194
  • Thank you received: 15
  • Hikashop Business
12 hours 25 minutes ago #367788

Thanks for your reply.
We'll forward the login info to the contact us support form.
We've contacted Aust Post to see if something's changed at their end (even the API key) but all products using that shipping method seem to be impacted.
Just for your information, we do use weight limits (i.e. 100kg) to disallow postage for certain items. Also, selected items have been place is a special warehouse with its own shipping method.

Regards,
Ian and Stu

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