UPS Oath only shows No Shipping Method Found

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  • Hikamarket Frontedition Hikamarket Multivendor Hikaserial Standard Hikashop Business
1 week 17 hours ago #369778

-- url of the page with the problem -- : northeastcoffeeco.com/
-- HikaShop version -- : 6.1.1
-- Joomla version -- : 5.4.1
-- PHP version -- : 8.1.3

I must be missing something. I created the app on the UPS developers site copied the Client ID, Secret and Account number. Removed all restrictions except the zone and yet I still can't get UPS to return a rate. Only Shipping Method Not Found.
What else could I be missing?

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1 week 10 hours ago #369780

Hi,

You need to set weight and dimensions in your products, and provide a shipping address during the checkout for the shipping method to be able to retrieve the rates.
Also, you can activate its "debug" setting and then try again. And then, you can look at the "payment log file" setting of the HikaShop configuration. It should contain debug information about the issue at the bottom.

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1 week 1 hour ago #369786

The error I'm getting is: An error occurred. The connection to the UPS server could not be established. 250002 Invalid Authentication Information.
I have confirmed all the credentials. I have confirmed that the product added to the cart had dimensions and weight. Confirmed shipping address. Still no luck

Any ideas?

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6 days 13 hours ago #369788

Hi,

Make sure you don't have extra spaces before or after the credentials.
Also, make sure the environment you select in the settings of the shipping method correspond to the credentials.
Using production credentials with the Customer Integration Environment won't work, and vice versa.

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3 days 2 hours ago #369824

I've double checked all of those and still no luck in getting a rate.

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2 days 12 hours ago #369825

Hi,

Then you need to contact the UPS support. If their server is responding with the "250002 Invalid Authentication Information", it means that there is a problem with the credentials or the UPS account. Maybe something needs to be activated in it. Either way, we can't help you on that, only UPS can.

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