Shipping method restrictions by country

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  • Hikashop Business
8 hours 24 minutes ago #371051

-- HikaShop version -- : 6.4

I am using the Hikashop manual shipping plugin to create a shipping method. I want this method to be available only in Hungary in the checkout.

But even though I set Hungary in the restrictions, the shipping method is blocked for all countries and Hungary.

I would like to add that this is a multilingual webshop, Hungarian, English, German.

Where am I making a mistake?

Last edit: 8 hours 15 minutes ago by totama.

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5 hours 12 minutes ago #371052

Hi,

It could be that you selected another zone that the Hungary zone country.
For example, if you created a shipping zone for Hungary, and you didn't add the Hungary country zone as a sub zone of the shipping zone, and then you selected that shipping zone in the zone restriction of your shipping method, the system won't be able to link the country zone of the address of the user with the shipping zone of the shipping method.
In that case, the simplest is to directly select the country zone in the shipping method.

Also, if you restrict a shipping method to a country, the shipping method will only appear on the checkout after the user has provided his shipping address with that country selected. If you configured your checkout workflow to display the address view and the shipping view on the same step and there are no other shipping methods available for the user, you'll get an error message.

Also, it could come from another restriction in your shipping method. So that's something to check too.
We have a section about what to check in our FAQ:
www.hikashop.com/support/documentation/106-faq.html#ship

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  • Posts: 48
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  • Hikashop Business
4 hours 26 minutes ago #371056

Thank you very much. Breaking the checkout process into 2 steps helped. Indeed, you first need to enter the shipping address and by clicking the continue button, the webshop will interpret it. Thank you very much for your help.

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