The order number listed at the vendor is 1 digit different from the customer's

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  • Hikamarket Multivendor Hikashop Business
1 year 3 months ago #346751

-- HikaShop version -- : 4.5.1
-- HikaMarket version -- : 4.1.0
-- Joomla version -- : 3.9.21
-- PHP version -- : 7.4.33
-- Browser(s) name and version -- : Google Chrome

Hi, can you help to check why the order number listed at the vendor is 1 digit different from the customer's order number as attached in the file

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1 year 3 months ago #346755

Hi,

That's normal. If you edit the order of the user in the backend, you'll see that there is one sub order for each vendor of the order, and each sub order will have an order number. What the vendor sees is not the main order, but his sub order. That way, vendors won't see the information of the other vendors when products from different vendors are in the same order.

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1 year 2 months ago #347133

Noted on that, but if customer and vendor order number is different then how can customer refer vendor for the order? Kindly advise

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1 year 2 months ago #347167

Hello,

See setting "Use same order number for sub-orders"
www.hikashop.com/support/documentation/1...onfig_market_general

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: ler@singmuiheng.com

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1 year 1 week ago #349365

we had set use same order number for suborder but in frontend still showing different for invoice number
bookshop.school2u.my/

you can test using this account for order number EQ02933

how can we solve this ? need code modification?

Last edit: 1 year 1 week ago by Jerome. Reason: Please do not share your credentials

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1 year 1 week ago #349376

Hello,

The Order Number and the Invoice Number are two different things.
Order Number is generated at the order creation and the Invoice Number at the order confirmation.

The Invoice ID/Number have some legal rules.
Copying the Invoice id from the customer invoice is not correct for the vendor since he would have non consecutive numbers.
Nevertheless, if you does not to follow these rules, you can override the "invoice number format" in the vendor settings and use the keyword

{parent_code}

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikamarket Multivendor Hikashop Business
1 year 1 week ago #349465

hi, thank you for your solutions, but can I have more explanation why the customer and vendor invoice number is different? how the logic of the system works?

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1 year 1 week ago #349498

Hello,

Legally, the invoice number for the seller must be sequential.
The customer see the "invoice number" from your store.
The vendor see the "invoice number" for its own sales in the store.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: ler@singmuiheng.com

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