Problem showing price

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  • Hikaauction Standard Hikamarket Multivendor Hikaserial Subscription Hikashop Business
2 years 4 months ago #270449

-- HikaShop version -- : 3.1.0

Hi in new version 3.1.0 I found one problem. The price of the product is taken only from the basic price if it is missing says it is a free product and does not show the price of the variants. Example: The product has no basic price because my partners will add variants and the goal is to display the lowest price.

v3.0.1



v3.1.0

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2 years 4 months ago #270454

Hello,

That's weird, can you show us screenshots of how your configured your product's prices so that we can reproduce it on our end ?

Thank you.

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2 years 4 months ago #270520

Hi configuration is the same but the results are different, like the ones above.


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2 years 4 months ago #270524

I just updated to a 3.1.0 package downloaded this morning and I'm seeing the same issue on our storefront as well. All items with no price set on the base item now show Free, previously they showed the default variant price.

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2 years 4 months ago #270528

Hi,

Thank you for your report. I've added a patch on our end to fix that. Please download the install package on our website via the menu My account>My subscriptions and install it on yours in order to get the patch and it should then work fine.

The following user(s) said Thank You: neo191987

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2 years 4 months ago #270530

That fixed it for me. Thanks!

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2 weeks 1 day ago #311833

Hi,
I have the same problem.
I uploaded a big CSV with all items with no price set on the base but only for the variant price. they now show Free.
can you help me?

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2 weeks 1 day ago #311835

Hi,

Can you check that you have the prices in the variants when you edit the products in the backend ?
Could you provide a copy of the CSV (or at least the rows for one product and its variants) ?

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1 week 6 days ago #311958

can I send you the file by mail (for privacy reason)?.
I noticed that if I click in the retail price (just click, no change) my price become active.
but since I have 700+ product and upload 100+ every time I will understand what should I do exactly not to get this error.
thank you
Elena

Last edit: 1 week 6 days ago by lensky.

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1 week 6 days ago #311960

Hi,

You can send the file via email to contact AT hikashop DOT com
Make sure that you include a link to this thread in your email for reference purposes.

It would be great if you could also provide some screenshots of the interfaces you're talking about, like @neo191987 did at the beginning of this thread.
It helps a lot in better understanding what's the situation.

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5 days 6 hours ago #312236

Hi,
sorry for disappearing.
I decided to click for all the products the price field so my price appear.
this seem strange but works, and I'm scared to do the import again so I decided for a little extra manual work.
thank you

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5 days 51 minutes ago #312238

Hi,

No problem. The problem is solved. That's the important part :)

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