-- HikaShop version -- : 6.1
-- Joomla version -- : 5
-- PHP version -- : 8.4
Hi!
I can configure multiple order status options like "open", "new", "billed", "canceled", "shipped" and so on. Would it be possible to make individual mail templates for every single status? Currently I have only one mail template for all status mails. Yes, I can manually change the mail text, but this is very uncomfortable and prone to errors.
Another thing: If I change the order status, a popup opens up and here I can put some internal notes, activate "mail to customer" and send a mail. Is it possible to add a simple text field right after the "notes" text area? This field value should be stored internally in a variable. If I THEN click on "mail to customer", the value of the text field is automatically inserted into the mail message template -> on the placeholder of the variable.
Why do I want to do this?
We send our products with a logistics partner, who sends us a tracking code. It would be good to insert this code into the mail with the status "shipped". Currently this is only possible if I make a manual change of the mail message - every time! That said, I have to change the message text every time I send a status mail "shipped" - on every order. This is very uncomfortable.
So I habe two ideas to deal with:
a) Each order status has its own mail template (like mentioned above)
b) Additional text field (for the tracking code, stored in a variable, for using in mail message).
Maybe you can suggest another solution, or I did oversee something. I'm happy to hear from you. 
P.S. The popup that opens if I change an order status could be tweaked. I think the text area for notes is too big (maybe only half sized in height?). Two customers already oversaw the button below "mail to customer".