how to handle return of a product in an order

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8 years 2 days ago #268567

Hi.

How do the system handle returns of a single product or all produckts on a order ?

What will be the process regarding

a. Order update - So the costumer and vendor can see the item is returned

b. Product uddate - Stock level include characteristics ( very important )

c. Return payment process (We will properly use e-pay)

d. Notification to user and vendor

Regards

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8 years 2 days ago #268591

Hello,

A - It depends how you want to organize it.
For the moment there is no "order status" per order item, but that is something I started to implement when I worked on HikaShop 3.
I can't provide any schedule or else for the moment ; but that's the kind of feature I want to provide in the future.
Until that ; you can edit item in the order. So you can change the price, the quantity and the name.
You can even remove the product and place a "virtual" product instead.

B - I'm afraid that I don't understand your question.
But in order to "restock" the product, the last solution in point A will do that.

C - There is no "partial refund" feature in HikaShop plugins.
That feature is provide by very few payment gateways and because they are very few there is no automatic refund (or partial refund) system in HikaShop. So you'll need to do the partial refund action directly in your payment gateway backend.

D - When an order is modified, the vendor is automatically notified and the customer can be if you check the "notify" box.
Afterwards, in the HikaShop backend you have an "email" button in the toolbar to send manually a order notification email to the customer.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 1 day ago #268618

By the way, something you may find helpful to manage your billing in a more granular way than HikaShop can do on its own at the moment is using Invoice Manager. It's a nice way to handle updating the invoice amounts due, tracking if any refund is owed, etc.

There's a base HikaShop integration that already works pretty well, plus we recently worked with the invoice Manager vendor to add some additional customization so it's even more seamlessly integrated with Hikashop.

www.joomlathat.com/invoice-manager/exten...nvoices-for-hikashop is where you can learn more about it (we aren't the author, just a HikaShop partner that has integrated and customized it and found it quite useful).

~ Deb Cinkus, CEO

Polished Geek: more with monday․com
eCommerce Business Process Automation Experts
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8 years 1 day ago #268621

Hi and thanks for your reply.

Regarding

a.
I have try to edit the order line by setting a -1 on a iterm (this will happen if the costumer buy 3 of the same item and send 1 return) i can see something happen the order item just desapear from the order, and it not update the vendor item line. I will try to work a little bit more so i can see if there are some possibilities in how it can be done

b.
What i ment was i have a item with variants eg XL - Green, and have to update the quantity when a item get returned.

c.
Here in DK we do not have any problems with back payment on the creditcard transaction by using the transaction number , e.g. e-pay support this feature. By the way - where can i see the payment transaction, with all the informations ?

d. We cannot do a return transaction manually but notification might not be the biggest stroggle her :-)

Have looked at the invoice manager, and it seems not to be the right path, due to we need the payment in the order process and before sending any items. Have to honest and say just look at it briefly, but will dig into it.

Really hope you find and release a good solution in this subject in the next 6-7 weeks :-)

Regards

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8 years 1 day ago #268641

Hello,

A - You can't have an order item with a quantity inferior (or equal) than zero ; it will remove the product from the order.
That's why I mentioned to put a product with a free price.

B - Ok. So my answer is still valid.

C - It's not related to the country ; it's related to the payment plugins.

D - That point is talking about the email notification. So I don't understand your message.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 1 day ago #268645

Thanks for reply

Reagrding

a. Is possible to change the code ( and where) od it accept eg -1 and what will the consequense be ?

c. I understand that it is the payment plugin there not support the feature, i will look into what´s needed to make this feature. But i will need the transaction informations, where do you save this informations ?

Reagrds

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8 years 1 day ago #268656

Regarding payment transaction i found the log file, it this the only place were you save the payment transaction information ?

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8 years 23 hours ago #268650

Hello,

A - As I told you previously, the value cannot be negative or zero ; Please read my messages carefully.
Afterwards if you want to customize HikaShop, because it's not related to HikaMarket ; the best would be to create a new thread in the HikaShop section of the forum.

C - There is a trigger in HikaShop to catch when an order is modified and that's currently where a plugin should check if an order is being cancelled/refund or see if his content is changed.
www.hikashop.com/support/documentation/6...l#onAfterOrderUpdate
Afterwards it's plan that HikaShop should have new triggers for "refund" but, as I mentioned previously, for the moment that triggers is not implemented in the core.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 21 hours ago #268702

Hi,


I read everything very carefully.

I will start a thread in hikashop regaring customize orderlines so it can use -1

Thanks for link to the api triggers.

As metion hope you release a good return process in the next 6-7 weeks :-)

Regards

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8 years 9 hours ago #268705

Hello,

Okay, you're reading me but I'm not sure that you want to accept my answer :

You can't have an order item with a quantity inferior (or equal) than zero ; it will remove the product from the order.
That's why I mentioned to put a product with a free price.


You can open another thread in HikaShop forum section for your request but I'm afraid that I already gave you the fact : you can't have a negative value and you never will be able to do so.
It's just not compatible with the HikaShop structure so there is not way to have that behavior.

If you want to do what you want to do, you need to create fake order items with "refund product A" and a "0" price.
So you will keep an entry in the order that the "product A" was there before and that item has been removed.
Nothing less, nothing more :

Until that ; you can edit item in the order. So you can change the price, the quantity and the name.
You can even remove the product and place a "virtual" product instead.

The customer buy 3 items and what to return one : you change the quantity.
The customer want to return full item : you remove it from the order to perform a restock and you insert the "virtual" free product.

Afterwards if you want to do a feature request for HikaShop, you can but it will be rejected due to the impossibility of implementation ; and that's not how it will be handle in the future, when we will have the time to work on the "partial order status" feature.

For the moment there is no "order status" per order item, but that is something I started to implement when I worked on HikaShop 3.
I can't provide any schedule or else for the moment ; but that's the kind of feature I want to provide in the future.


Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 11 months ago #268844

Hi,

I am very sorry if I have given the impression that I have not accepted your answers, i have for sure and I have been happy for your answers.

I will wait for your solution to this topic when it is ready.

So far, thanks for your reply.

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7 years 11 months ago #268848

Hello,

So please, for the moment you need to create "virtual" and free item in your orders to let a "mark" that a product has been returned/refund.

I really hope that the partial order status feature will be available soon in HikaShop (and so, in HikaMarket) but we have several big development currently running so I'm afraid that it would not be in a very short time unless a project affect the timeline.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 10 months ago #272774

Hi,

Have been away for some time, are there any news regarding this subject ?

Reagards

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7 years 10 months ago #272797

Hello,

No, and it won't have any news for the next months (and year).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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