How to turn off 'Order Paid' email to customer

  • Posts: 263
  • Thank you received: 28
  • Hikamarket Multivendor Hikashop Business
3 weeks 20 hours ago #322151

-- HikaShop version -- : 4.3.0
-- HikaMarket version -- : 3.1.0
-- Joomla version -- : 3.9.20
-- PHP version -- : 7.3.18

Hi

When the vendor is paid an email is being sent to the customer: 'The status of your order number ### has been changed to Paid.'.
How can I disable it?
These ae my email settings:



regards
Trevor

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 24320
  • Thank you received: 3749
  • MODERATOR
3 weeks 13 hours ago #322152

Hello,

That setting is related to the emails sent to the vendors, it does not affect the HikaShop emails which are sent to the customers.

You can customize your HikaShop email in order to add some code to return an empty content when the order status is "paid", thus the customer will not receive notifications when the order status is in the "blocklist".
It is also possible to use a plugin I made which provide the same kind of feature that you have in HikaMarket for the vendors but, for the customers in HikaShop :
www.hikashop.com/marketplace/product/116...lter-by-obsidev.html

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 263
  • Thank you received: 28
  • Hikamarket Multivendor Hikashop Business
3 weeks 2 hours ago #322180

Hi Jerome

I am struggling to understand the retionale for sending this emsil. In our case the main vendor receives the payment and 30 days after the goods are sent the sub-vendor is paid. The customer then receives an email to say that the order has been paid. This causes confusion for the customer as they paid the main vendor for their goods 30 days prior. In our case the contract of sale is between the customer and the main vendor and the arrangements between the main vendor and sub-vendors is of no concern to the customer.

Just my opinion and I understand the other vendor-subvendor configurations might be different.

Best regards
Trevor

Please Log in or Create an account to join the conversation.

  • Posts: 24320
  • Thank you received: 3749
  • MODERATOR
2 weeks 6 days ago #322188

Hello,

The HikaShop customer receives an email because the order status of his order changed.
I don't know why you are using a custom order status to mark which orders are paid but that is not something needed in HikaMarket which already store that information (when you use the vendor payment system).

The issue you have for the moment is strictly regarding HikaShop feature and by using HikaMarket workflow you should not have it.
Unfortunately, that's all I can tell you right now with the elements I got.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
Time to create page: 0.065 seconds
Powered by Kunena Forum