Shipping not showing on products

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  • Hikaauction Standard Hikamarket Multivendor Hikashop Business
2 years 10 months ago #333745

Hi,

Testing the config. I have shipping set to per vendor, and I have a free shipping option set up on my super admin account, that applies to the whole country. So it should apply to any product I create.

However, when I use another test user to "buy" an item, shipping is not visible in the cart.

What settings should I have to allow vendors to set up their own shipping, and ensure something actually shows up in the cart?

Thanks.

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2 years 10 months ago #333750

Hi,

Do you have the "shipping" view in your "checkout workflow" in the HikaShop configuration ? If not, it's normal you don't see the shipping on your checkout.
Also, you're talking about the "cart", not the checkout. Si if you're talking about the cart module, please note that in the settings of the cart module (in the Joomla modules manager) you have display settings to control what to display on the cart module, and one of them is to control if you want the shipping to appear or not. So maybe that's what you're talking about and what you need to change ?

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  • Hikaauction Standard Hikamarket Multivendor Hikashop Business
2 years 10 months ago #333762

My apologies. I meant checkout. See attached screenshots of the checkout WITHOUT shipping, the checkout workflow from Hikashop WITH shipping, the shipping option setup for the vendor account, and the shipping settings.

As mentioned, even though this shipping option is configured, there are no shipping options showing up on the checkout.

Please advise. Thanks.

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  • Posts: 304
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  • Hikaauction Standard Hikamarket Multivendor Hikashop Business
2 years 10 months ago #333763

Also, it's still showing
Plugin: at the top of the page. Still need to know how to remove that. Thanks!

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2 years 10 months ago #333776

Hello,

Does your product have a weight ?
Do you have the HikaShop setting "force shipping regardless of the weight" enabled ?

www.hikashop.com/support/documentation/5...ml#checkout_shipping

You first need to be sure that the shipping is enabled for your shop before starting test for the vendors.
Then you could see HikaMarket settings regarding the "shipping per vendor" and "Configuration of plugins by vendors" :
www.hikashop.com/support/documentation/1...onfig_market_general

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 304
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  • Hikaauction Standard Hikamarket Multivendor Hikashop Business
2 years 10 months ago #333780

Shipping regardless of weight seems to have solved the problem.

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