When checking out as guest - Error The CAPTCHA solution was incorrect

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3 years 3 months ago #327331

-- HikaShop version -- : 4.0.3
-- Joomla version -- : 3.9.22
-- PHP version -- : 5.6.40

Hi, When checking out as a guest and I click register I get - Error The CAPTCHA solution was incorrect. On this form there is no ReCaptcha visible. I sadly can't share my website at this moment in time.

Thanks,
Josh.

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3 years 3 months ago #327333

Hi,

We will indeed need to be able to look at the situation.
Also, a screenshot of the settings of the recaptcha plugin will help.

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3 years 3 months ago #327418

Hi Nicolas,

I have provided screenshots.

Thanks

Attachments:

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3 years 3 months ago #327426

Hi,

If you have the guest checkout, you can't put the captcha after the password field since there is no password field on the guest form.
You should change it to "email".
If you doni't want the captcha to display after the email, you could activate the "invisible mode" of the plugin.
Also, you're using a really old version of the plugin. So the issue you have is probably linked to that.
You should get the latest version from this page and install it on your website to get the latest version:
www.hikashop.com/support/documentation/7...-with-recaptcha.html

The following user(s) said Thank You: joshualdouglas

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3 years 3 months ago #327485

Perfect. Thanks :)

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