The reCAPTCHA solution was incorrect

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  • Hikaserial Standard Hikashop Multisite
2 weeks 19 hours ago #307523

-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.8
-- PHP version -- : 7.x.x
-- Error-message(debug-mod must be tuned on) -- : The reCAPTCHA solution was incorrect

Hi

We have issues with reCAPTCHA.
We have disabled all plugins for reCAPTCHA, except Hikashop reCAPTCHA plugin. We use the invisible style.
When you add to cart and then register during checkout, there is NO issue and the registration and checkout is finishing smooth.
But, when you select just to "Register" you receive the error:
The reCAPTCHA solution was incorrect"

Any help on that?

Regards

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  • MODERATOR
2 weeks 15 hours ago #307528

Hi,

Can you check the settings of the joomla user manager ? there is a "captcha" setting there. Make sure that you select "none" there and that you save these settings once. Then try again and see if that helps.

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  • Posts: 105
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  • Hikaserial Standard Hikashop Multisite
2 weeks 13 hours ago #307543

I did it but issue persist.

Attachments:
Last edit: 2 weeks 13 hours ago by ButterflyPixel.

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  • Posts: 66049
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1 week 6 days ago #307600

Hi,

I was able to reproduce the problem on my end. I've added some patch to make it work on my end and upload a new version of the Recaptcha plugin here:
www.hikashop.com/support/documentation/7...-with-recaptcha.html
So please download it again and install it again on your website. It should then hopefully work properly for you too.

The following user(s) said Thank You: ButterflyPixel

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  • Posts: 105
  • Thank you received: 3
  • Hikaserial Standard Hikashop Multisite
1 week 6 days ago #307609

Yes, that fixed the issue, thank you

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