please answer my questions

i tried to get an answer in this topic but no one answers me.
it's a paid subscription and i think i should get an answer, even if it's :"we don't know"
please contact me or refund my money cause the product doesn't do a very basic thing i need it to.

thanks.

I'm a HikaShop (and Market) user - just like you. Let me calm you down: reading reviews elsewhere (e.g. JED) and browsing the forum here, you see everyone bragging about the fantastic, outstanding support the HikaShop troops are providing. If basic or advanced, and often enough where the problems have nothing to do with HikaShop, the team responds, often enough beyond what could be expected. Average respond time is half a day (making good sense as much what's initially called "bugs" gets meanwhile fixed by users reading the documentation and/or going through the configurations), typically including weekends and holidays. Please show me one, just one single other piece of software where this is even only remotely the case.
Lastly, when you posted this here above, it was around 3am in France. Well..........

In other words, and IMHO, you made the best investment in e-commerce software you could possibly find. And you will receive answers, just as you have in the past.

Peace,
T

thanks for answering.
it's also 4 o'clock here in Israel (i can't sleep becouse i have to deliver the site already) but if i understood the support is from the US and i am waiting for answers (in the original post) for more then 17 Hours.
and as for good past experience- this is the first time i applied for help.

Been looking at your screenshots and can tell that you made some mistakes with manufacturer/brand and product configuration as well as with listing setup. Sorry to say, but frankly, you could have avoided it by following the documentation, especially tutorials like this and this .

Anyway, let's close the issue here, I'll send you a PM (keep an eye on your inbox, please).